Customer Success Team Leader

Radius; Salford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Radius in Salford, United Kingdom is seeking an experienced Customer Service Team Leader to guide a dynamic team and drive a culture of exceptional service. You will mentor staff, manage performance, and ensure customer satisfaction across all touchpoints.

The role requires strong leadership, CRM proficiency, and the ability to coach for continuous improvement. Join a company committed to inclusion and delivering outstanding service to clients.

Qualifications

• Minimum 3-5 years of customer service experience at a supervisory level.
• Strong interpersonal and communication skills.
• Proven ability to train, develop and motivate a team.
• Experience with CRM systems and call center metrics.

Responsibilities

• Lead, mentor, and motivate a team of customer service representatives to achieve department goals.
• Monitor and evaluate team performance against key metrics; coach and develop staff.
• Conduct regular training to enhance team skills in communication, problem-solving, and product knowledge.
• Manage escalations with empathy and decisive resolution, ensuring high-quality service.
• Implement QA processes and review calls to ensure standards and compliance.

Skills

Team leadership

Customer service

Communication

Call center tools

Tools

CRM systems

Ticketing software

Call center management tools

Job description

Radius in Salford, United Kingdom is seeking an experienced Customer Service Team Leader to guide a dynamic team and drive a culture of exceptional service. You will mentor staff, manage performance, and ensure customer satisfaction across all touchpoints.

The role requires strong leadership, CRM proficiency, and the ability to coach for continuous improvement. Join a company committed to inclusion and delivering outstanding service to clients.