Customer Success Summer Intern: Shape Client Value

Moody's Corporation; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

Moody's Corporation invites applications for a Customer Success Management Intern in London, offering hands‑on experience across Customer Success, Operations, and data analysis. You will work with Customer Success Managers to maximize value from KYC and DataApps solutions, applying proactive relationship management and strategic support.

The 10‑week full‑time internship emphasizes project work aligned with business priorities, mentoring, and exposure to Moody's culture.

Qualifications

• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent verbal/written communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work both independently and within a team with focus and attention to detail.
• Familiarity with CRM systems (Salesforce, Gainsight) is a plus.

Responsibilities

• Gain hands-on experience in customer success strategies and operations.
• Contribute to improving customer satisfaction and retention.
• Assist in onboarding new clients and ensuring smooth setup.
• Help manage customer inquiries, coordinating with teams.
• Support the creation and maintenance of customer success plans and docs.
• Analyze customer data to identify trends and opportunities for improvement.
• Support strategies for customer retention and expansion.
• Participate in developing and delivering customer training and materials.
• Support digital customer success initiatives and engagement at scale.

Skills

Analytical skills

Communication

Microsoft Office

Independent working

CRM familiarity

Education

Business Administration/Finance/Marketing/Data Analytics (degree)

Tools

Salesforce

Gainsight

Job description

Moody's Corporation invites applications for a Customer Success Management Intern in London, offering hands‑on experience across Customer Success, Operations, and data analysis. You will work with Customer Success Managers to maximize value from KYC and DataApps solutions, applying proactive relationship management and strategic support.

The 10‑week full‑time internship emphasizes project work aligned with business priorities, mentoring, and exposure to Moody's culture.