Customer Success Summer Intern

Moody's Corporation; Greater London; Sur place; GBP 20 000 - 27 000; Plein temps

Résumé du poste

Moody's Corporation invites applications for a Customer Success Management Intern in London, offering hands‑on experience across Customer Success, Operations, and data analysis. You will work with Customer Success Managers to maximize value from KYC and DataApps solutions, applying proactive relationship management and strategic support.

The 10‑week full‑time internship emphasizes project work aligned with business priorities, mentoring, and exposure to Moody's culture.

Qualifications

• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent verbal/written communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work both independently and within a team with focus and attention to detail.
• Familiarity with CRM systems (Salesforce, Gainsight) is a plus.

Responsabilités

• Gain hands-on experience in customer success strategies and operations.
• Contribute to improving customer satisfaction and retention.
• Assist in onboarding new clients and ensuring smooth setup.
• Help manage customer inquiries, coordinating with teams.
• Support the creation and maintenance of customer success plans and docs.
• Analyze customer data to identify trends and opportunities for improvement.
• Support strategies for customer retention and expansion.
• Participate in developing and delivering customer training and materials.
• Support digital customer success initiatives and engagement at scale.

Connaissances

Analytical skills

Communication

Microsoft Office

Independent working

CRM familiarity

Formation

Business Administration/Finance/Marketing/Data Analytics (degree)

Outils

Salesforce

Gainsight

Description du poste

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Applications for this position will be accepted from 8 - 22 October. We encourage interested candidates to apply early to ensure full consideration.

Skills And Competencies

• Strong analytical skills with the ability to interpret data and generate insights
• Ability to present high-level information as well as detailed demonstrations of products & services
• Excellent verbal/written communication and presentation skills
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)
• Ability to work both independently and within a team environment, with focus and high attention to detail
• Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required

Education

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field
• Graduation date of December 2027 – June 2028
• Ability to work full-time during the program dates: June 14 – August 20, 2027

Responsibilities

• You will gain hands‑on experience in customer success strategies and operations
• Contribute to improving customer satisfaction and retention rates
• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement
• Support the team in developing and implementing strategies for customer retention and expansion
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital‑led motions

About The Program

Customer Success is central to our success as an organization. We are successful when our clients continue to realize value from our solutions and services. As a Customer Success Management Intern, you will support our Customer Success Management and Digital Engagement teams by contributing to initiatives that enhance the client experience, improve engagement, and drive operational efficiency. This internship offers hands‑on experience in Customer Success, Operations, and data analysis. You will work alongside Customer Success Managers who act as trusted advisors and advocates, helping clients maximize the value of Moody's KYC and DataApps solutions through proactive relationship management and strategic support. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands‑on experience in Customer Success, Operations, and data analysis. In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilizing our KYC and DataApps solutions, taking a proactive & strategic approach to ensure both client and Moody’s Analytics are mutually benefitting from the relationship. The Summer Internship Program is a 10‑week, full‑time experience designed to help students develop professional and technical skills while gaining exposure to Moody's business and culture. Reporting to a Team Manager, interns complete meaningful project work aligned to business priorities and participate in networking opportunities, mentorship, leadership speaker sessions, and volunteer events. As a Moody's intern, you will gain practical experience, build valuable connections, and contribute as an integral member of the team. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.