Customer Success

PHMG; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free Pure-Gym membership after 3 months

23 days annual leave plus bank holidays

Enhanced maternity and paternity leave

Volunteer days for charity

Life insurance and critical illness cover

Job summary

A leading audio branding agency in Greater Manchester seeks an entry-level Head of Recruitment. The role involves delivering exceptional sales service, retaining and growing the client base, and requires excellent communication and problem-solving skills. Candidates must thrive in a B2B environment and demonstrate strong attention to detail. The position offers valuable benefits including annual leave, gym membership, and life insurance.

Qualifications

• Experience in B2B roles focusing on customer retention and satisfaction.
• Self-starter with effective personal organization and creativity.
• Strong negotiation skills with excellent communication capabilities.

Responsibilities

• Deliver a premium sales service to maximize retention and growth.
• Develop expert knowledge of products for tailored solutions.
• Identify and resolve client concerns effectively.
• Implement retention strategies to exceed targets.
• Manage a CRM database daily.

Skills

B2B experience

Customer retention

Communication skills

Problem-solving skills

Attention to detail

Job description

Overview

PHMG Greater Manchester, England, United Kingdom

Head of Recruitment (Global) @ PHMG | Employee Council Member

About PHMG:

Founded in 1998, PHMG has grown from a Manchester-based start-up into the world’s leading audio branding agency. Today, we partner with over 38,000 clients in 54 countries – from global giants like Samsung, Audi and Adidas to ambitious SMEs across every sector. Our bespoke productions combine creative copy, world-class voice artistry and our signature Brand-Symphony™ to transform the way businesses are heard, strengthening their identity in the most powerful and memorable way.

The Role:

An exciting opportunity has arisen to play a crucial role in continuing our company’s success. In this role, you’ll deliver a world-class sales service to our North American clients, identifying opportunities to retain and grow existing business. By combining sharp product knowledge with persuasive communication, you’ll drive client loyalty and directly impact retention targets. The role requires you to be comfortable when communicating with clients of all levels, both over the telephone and via email – so excellent communication skills are a must. You’ll be confident when dealing with any situation that arises, self-motivated and a highly skilled problem solver. You’re also an exceptional listener, ever empathetic to our clients’ needs while respecting our needs, too.

Responsibilities

• Deliver a premium sales service to maximise retention and growth opportunities
• Develop expert knowledge of PHMG products to strengthen sales conversations and offer the customer a solution that is tailored to their needs
• Identify and resolve client concerns quickly and effectively through effective questioning
• Implement retention strategies to achieve and exceed targets
• Orchestrating seamless coordination with internal departments, and accruing profound product expertise to elevate the retention strategy
• Managing a CRM database on a day-to-day basis

Skills, Knowledge and Experience Required

• Previous experience working in a B2B role
• Ability to thrive in an environment targeted towards customer retention and satisfaction
• Effective personal organisation; self-starter with drive, ambition and creativity
• The ability to negotiate, coupled with excellent written and oral communication
• Excellent attention to detail and problem-solving capabilities
• Ability to work under pressure with a constant positive outlook when being faced with complex client issues
• Free Pure-Gym membership after 3-months served
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Life insurance and critical illness cover
• On-site barber and beautician
• Car valet service
• Dedicated Employee Assistance Programme
• Plus many more...

Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Technology, Information and Internet

Referrals increase your chances of interviewing at PHMG by 2x

Get notified about new Customer Success Specialist jobs in Greater Manchester, England, United Kingdom.