Customer Success Specialist (German Speaker)

Selective Marketplace Ltd; Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking a skilled German-speaking Customer Success Specialist to join their dynamic team. This role offers flexibility with full-time or part-time options, allowing you to work in a supportive environment. You will be responsible for addressing customer queries across multiple channels and ensuring their satisfaction. With a competitive salary and a culture that values employee well-being, this is an exciting opportunity to grow your career while making a real impact in customer success. Join a company where your contributions will shine and be recognized!

Benefits

Competitive salary

Pension scheme

On-site parking

Fantastic working environment

Flexibility of full time or part time

Employee discount

Qualifications

• Fluency in German and excellent communication skills are essential.
• Experience in customer service and a collaborative mindset are key.

Responsibilities

• Responding to customer queries via email, chat, phone, and social media.
• Setting up and maintaining new customer accounts.
• Following up with customers to ensure their requests are resolved.

Skills

Fluency in German

Excellent communication skills

Customer service skills

Telephone manners

Can-do attitude

Job description

Customer Success Specialist - German Speaking / Leicester / Full Time or Part Time / Up to £25,100 / Flexible Hours

A skilled and ambitious German-speaking Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester, on a full-time or part-time basis.

We offer a wide range of shift patterns according to your availability. We are open from 8:30 AM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don’t offer work-from-home options.

We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory.

This is a golden opportunity to join a mighty company and let your career shine!

About Us

We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department.

What’s on Offer?

• Competitive salary (£24,100- £25,100 based on experience)
• Pension scheme
• On-site parking
• Fantastic working environment
• Flexibility of full time or part time
• Employee discount

Key Responsibilities of the German Speaking Customer Success Specialist:

• Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
• Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
• Setting up and maintaining new customer accounts
• Following up with customers to ensure their requests are resolved
• Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
• We need you to speak our voice and apply it to everything you do

Skills & Experience:

• Excellent communication skills and fluency in German
• Razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
• Excellent English and German language skills
• Can-do attitude

What’s Next?

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.