Customer Success Specialist

TN United Kingdom; Chesterfield; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare simulation provider in Chesterfield seeks a Customer Success Specialist to enhance client experiences. This role involves customer support, problem-solving, and collaboration across teams. The ideal candidate will have over 5 years of experience, strong communication skills, and a passion for service excellence. Join a purpose-driven team that values autonomy and offers competitive benefits.

Benefits

Health Insurance

Dental Insurance

Optical Insurance

Life Insurance

Critical Illness Insurance

25 Days Holiday

Christmas Bonus Days

24/7 GP Services

Culture of Trust and Autonomy

Qualifications

• Over 5 years of customer service experience, preferably in healthcare or education.

Responsibilities

• Responding to emails, live chat, and inquiries.
• Managing orders and stock flow accurately.
• Educating clients on product utilization.

Skills

Communication

Problem-Solving

Organization

Detail-Oriented

Customer Service

Tools

ERP/CRM Systems

Microsoft Office

Google Workspace

Job description

Social network you want to login/join with:

Customer Success Specialist, Chesterfield

col-narrow-left

Client:

Location:

Chesterfield, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

bc865e50f02e

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Customer Success Specialist
Chesterfield | Up to £28,000 + up to 5% Bonus
Health & Dental | 25 Days Holiday + Christmas | Make a Real Difference

Join The UK’s Fastest-Growing Healthcare Simulation Provider

Our client is the UK’s leading provider of healthcare simulation equipment, helping universities, NHS trusts, and training centres deliver life-saving education. They are seeking a Customer Success Specialist to ensure an outstanding customer experience at every stage.

This role offers an opportunity to join a high-performing, purpose-driven team that values autonomy, ownership, and quality.

Key Responsibilities:

This role involves more than customer service. You will be a trusted partner to clients — resolving queries, managing orders, and helping customers maximize their product value.

Your daily tasks include:

• Responding to emails, live chat, and inquiries
• Solving problems and providing expert product advice
• Managing orders and stock flow accurately
• Collaborating across teams to enhance the customer journey
• Educating clients on product utilization
• Keeping detailed records and reporting trends
• Occasionally supporting warehouse and website tasks

About You:

You bring over 5 years of customer service experience, preferably in healthcare or education, with a passion for problem-solving, professionalism, and empathy.

You are:

• A confident communicator and active listener
• Familiar with ERP/CRM systems, Microsoft Office, and Google Workspace
• Highly organized and detail-oriented
• Results-driven and service-focused
• Eager to learn, resilient, and motivated

What’s on Offer?

• Salary of £24,000–£28,000 + up to 5% bonus
• Health, dental, optical, life, and critical illness insurance
• Access to 24/7 GP services
• 25 days holiday plus Christmas bonus days
• A culture of trust and autonomy with growth opportunities

Ready to Raise the Bar?

If you’re committed to excellence and eager to shape healthcare training across the UK, we’d love to hear from you.

Apply now and help shape the future of healthcare simulation — together.