Client-Facing Maintenance Coordinator (Fixed-Term)

Daniel Owen Ltd; Loughton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Daniel Owen Ltd is seeking a Customer Facing Co-ordinator on a fixed-term basis in Essex. You will plan and schedule works via in-house operatives and contractors, liaise with clients, and manage materials and budgets to ensure timely delivery and customer satisfaction.

The role requires strong communication, maintenance planning, and ICT skills, with a focus on meeting deadlines and delivering high-quality service within a housing refurbishment context.

Qualifications

• General maintenance and repairs knowledge and ability to plan works on a trade related basis.
• Knowledge of social housing and voids processes and practices.
• Good communication and social skills with a customer focus.
• Drive to prioritise void works to tight return dates to minimise void turnaround and rental loss.
• Maintain an effective and professional approach at all times.
• Work with colleagues, other staff, customers and partners to provide efficient and effective services.
• Provide advice and guidance to customers.
• Manage and prioritise own workload to meet deadlines.
• Good knowledge of ICT systems, including MS Office, in particular Excel.

Responsibilities

• Connect to plan and schedule the required works via our own in-house operatives and partner contractors.
• Work with all stakeholders to return properties on time and within budget.
• Act as key point of contact to our clients and provide progress updates.
• Work with the supply chain to ensure materials are available and ordered promptly.
• Collaborate with Maintenance Supervisors to deliver quality and specification.
• Liaise with customers regarding planned works.
• Manage debt clearance with energy utilities providers.
• Represent us professionally in meetings and forums.
• Provide aftercare to customers reporting defects.
• Work as part of the team to reduce costs and improve efficiencies.
• Undertake flexible working patterns to provide customer-focused services.

Skills

Maintenance planning

Customer focus

Deadline management

Team collaboration

ICT knowledge

Education

Relevant qualification or equivalent

Tools

Connect/DRS

MS Office/Excel

Job description

Daniel Owen Ltd is seeking a Customer Facing Co-ordinator on a fixed-term basis in Essex. You will plan and schedule works via in-house operatives and contractors, liaise with clients, and manage materials and budgets to ensure timely delivery and customer satisfaction.

The role requires strong communication, maintenance planning, and ICT skills, with a focus on meeting deadlines and delivering high-quality service within a housing refurbishment context.