Client-Facing Operations Coordinator

Daniel Owen Ltd; Essex; In loco; GBP 28.000 - 31.000; Tempo pieno

Descrizione del lavoro

Daniel Owen Ltd seeks a Customer Facing Co-ordinator on a fixed-term basis in Essex. The role runs until 30th April 2027 with a salary of £27,700 - £31,000 per annum, depending on experience. You will plan and schedule works, liaise with clients, manage materials, and drive efficient refurbishment processes.

Key tasks include coordinating with contractors, maintaining timelines, handling debt in utilities, and ensuring governance and quality standards are met across projects.

Competenze

• General maintenance and repairs knowledge with planning ability.
• Understanding of social housing voids and planned maintenance.
• Strong communication and customer-focused approach.
• Ability to prioritise void works to tight return dates.
• Proficient with MS Office, esp. Excel.
• Experience coordinating with clients, contractors and in-house teams.

Mansioni

• Plan and schedule works via in-house operatives and partner contractors.
• Coordinate with stakeholders to return properties on time and within budget.
• Act as main point of contact to clients with progress updates and timelines.
• Ensure materials are available and ordered for operatives.
• Collaborate with Supervisors to deliver required quality and specs.
• Liaise with customers regarding planned works.
• Manage debt clearance through energy utilities providers.
• Create new ways of working to improve refurbishment efficiencies.
• Represent the company professionally in meetings.
• Provide aftercare to customers reporting defects.
• Help reduce costs and find efficiencies as part of the team.
• Undertake flexible working to provide effective, customer-focused services.
• Provide cover on phones and general administration as required.
• Ensure customer service and delivery continually improve.
• Implement company instructions and governance standards.
• Demonstrate governance, risk management, safety and equality standards.
• Participate in projects to improve services for community and partners.

Conoscenze

Maintenance planning

Social housing knowledge

Customer focus

Prioritisation

ICT proficiency

Communication

Formazione

Relevant qualification or equivalent experience

Strumenti

Connect or DRS scheduling tools

Descrizione del lavoro

Daniel Owen Ltd seeks a Customer Facing Co-ordinator on a fixed-term basis in Essex. The role runs until 30th April 2027 with a salary of £27,700 - £31,000 per annum, depending on experience. You will plan and schedule works, liaise with clients, manage materials, and drive efficient refurbishment processes.

Key tasks include coordinating with contractors, maintaining timelines, handling debt in utilities, and ensuring governance and quality standards are met across projects.