Customer Success & Sales Advisor – Trade Counter

People First; Basildon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Wellbeing programme

Bonus schemes

Team events

Staff discount

Free onsite parking

Job summary

IronmongeryDirect is hiring full-time Call Centre Agents for our Basildon site. You will handle customer interactions via phone, email, and the Trade Counter, delivering exceptional service in a fast-paced environment.

You’ll build strong relationships with customers and carrier partners, resolve delivery issues, and identify sales opportunities while contributing to our team’s high standards of performance. A friendly, collaborative workplace with ongoing training is offered.

Qualifications

• Good standard of MS products including Excel and Word.
• Problem-solving.
• Adaptable behaviour.
• Planning and organising.

Responsibilities

• Demonstrate exceptional skills when dealing with customers.
• Consistently deliver high standards of customer service to existing and potential customers.
• Establish and build effective working relationships with our client’s carrier partners.
• Handle customer issues relating to deliveries and effectively resolving them.
• Demonstrate excellent awareness and responsiveness to sales opportunities.
• Generate sales through service, technical knowledge and selling skills.
• Upsell ancillary products to customers where it is beneficial to do so.
• Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance.
• Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling.
• Be responsive to demands and anticipate the needs of customer.
• Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients’ in every interaction

Skills

Problem-solving

Adaptable behaviour

Planning and organising

MS Office (Excel/Word)

Tools

Excel

Word

Job description

IronmongeryDirect is hiring full-time Call Centre Agents for our Basildon site. You will handle customer interactions via phone, email, and the Trade Counter, delivering exceptional service in a fast-paced environment.

You’ll build strong relationships with customers and carrier partners, resolve delivery issues, and identify sales opportunities while contributing to our team’s high standards of performance. A friendly, collaborative workplace with ongoing training is offered.