Aviation Customer Success Manager: MRO & Leasing

Line Up Aviation; England; On-site; GBP 38,000 - 42,000; Full time

Job summary

Line Up Aviation is seeking a Customer Support Manager (Aviation) to strengthen customer relationships and coordinate technical operations from quotation through project completion. Based in Warwickshire, this on-site role leads cross-functional teams to ensure services meet customer expectations in maintenance, leasing and asset management.

You will manage quotations, liaise with technical, commercial, logistics and finance teams, and coordinate the company’s lease pool while supporting global

Qualifications

• Previous experience in a customer-facing aviation role and/or asset management.
• Excellent communication and relationship-building skills.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary day-to-day contact for customers on technical and operational matters relating to component maintenance and leasing.
• Support preparation, review and delivery of maintenance and lease quotations.
• Proactively communicate quotation progress, work status, cost estimates and delivery schedules.
• Coordinate with Technical, Commercial, Logistics and Finance teams to align expectations with capabilities.
• Prepare and deliver technical status reports and customer documentation packages.
• Represent the business at aviation trade shows and industry events.
• Assist with management and coordination of the company’s lease pool.
• Monitor component availability, utilisation, movements and return conditions.
• Coordinate logistics and shipping documentation for asset exchanges and leasing transactions.
• Liaise with repair vendors, logistics providers and customers to ensure efficient turnaround times.

Skills

Customer-facing aviation experience

Relationship building

Microsoft Office

ERP or document management systems

Tools

Microsoft Office

Job description

Line Up Aviation is seeking a Customer Support Manager (Aviation) to strengthen customer relationships and coordinate technical operations from quotation through project completion. Based in Warwickshire, this on-site role leads cross-functional teams to ensure services meet customer expectations in maintenance, leasing and asset management.

You will manage quotations, liaise with technical, commercial, logistics and finance teams, and coordinate the company’s lease pool while supporting global