Head of Customer Success | Data-Driven Growth Leader (Hybrid)

SF Technology Partners

Birmingham

Hybrid

GBP 80,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Electric company car scheme

Death in service

Flexible, hybrid working

25 days holiday

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Job summary

SF Technology Partners is seeking a Head of Customer Success in Birmingham to own and scale the customer journey from onboarding to renewal. You will work with Sales, Marketing, Operations, Tech and Product to embed automation that elevates service levels and continuity.

The role demands experience building customer success strategy from the ground up within a product-focused tech business, such as SaaS or FinTech, and a track record of strong NPS/CSAT improvements.

Qualifications

Experience owning customer success improvements.
Strong data-driven decision making to improve ROI.
Proven track record with high NPS/CSAT in client services.
Experience building a CS strategy from scratch in a tech product company.

Responsibilities

Own and scale the customer journey from onboarding to renewal.
Collaborate with Sales, Marketing, Operations, Tech and Product to embed automation.
Drive data-led insights to continuously improve customer satisfaction.
Deliver a sustainable, market-leading level of service and continuity.

Skills

NPS/CSAT focus

Data-driven decisions

Customer success improvements

People-centric approach

High-growth scale-up experience

Tools

Sales/CS automation tools

Job description

The role demands experience building customer success strategy from the ground up within a product-focused tech business, such as SaaS or FinTech, and a track record of strong NPS/CSAT improvements.

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