Customer Success Representative

iLivestock; City of Edinburgh; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Join a leading technology company transforming farming as a Customer Support Agent. iLivestock seeks passionate individuals with agricultural experience to support farmers using innovative management tools. This role involves customer onboarding, troubleshooting, and a commitment to making a difference in the farming community. Embrace the opportunity to grow in a collaborative environment that values your contributions and supports professional development.

Benefits

Competitive salary up to £28K

Regular company-wide social events

Private health insurance

40 days annual leave

Company pension scheme

Qualifications

• On-farm and agricultural experience with sheep and cattle livestock.
• Minimum of 1 year customer-facing experience.
• Ability to work remotely and travel to our Edinburgh office.

Responsibilities

• Onboarding and supporting customers by phone, email and online.
• Troubleshooting and problem-solving issues.
• Feature testing and customer guidance.

Skills

Problem-solving

Customer support

Data manipulation

Education

Agriculture Educated to Degree Level

Tools

Excel

Word

Job description

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iLivestock - Transforming the Future of Farming

Join the iLivestock Team as a Customer Support Agent!

We are a thriving, innovative technology company, supporting farmers with everyday farm management technology tools. If you have farming experience and have completed agricultural studies, care passionately about farming and want to help our farming community, we want to hear from you!

About iLivestock

iLivestock offers software and hardware solutions for sheep and cattle farmers to manage their flocks and herds using a smartphone or tablet. Our technology is developed and tested in the UK, simplifying farm compliance and animal record keeping, removing cost barriers to effective livestock management, and allowing data-capture to fit seamlessly into farming routines.

The iLivestock team has worked with farmers worldwide to understand on-farm challenges and has developed robust solutions tailored to the needs of livestock farmers, making it effortless, straightforward, and cost-effective to gather data on the farm and improve productivity.

With its affordable farm technology, which can be customised to meet the specific requirements of any sheep or cattle livestock farmer, we can help farmers scale as their business grows. iLivestock empowers farmers to make better-informed decisions that boost their profitability, productivity, and environmental sustainability.

Key responsibilities:

• Onboarding and supporting customers by phone, email and online
• Troubleshooting and problem-solving issues
• Data manipulation (must be comfortable using Excel)
• Bug / Improvement ticket writing
• Feature testing and customer guidance
• On-farm visits and agricultural shows
• Playing a key role in helping farmers adopt technology

What we are looking for:

• On-farm and agricultural experience with sheep and cattle livestock is a MUST
• Agriculture Educated to Degree Level
• Minimum of 1 year customer-facing experience
• Excel and Word capable with an ability and thirst to learn new online systems
• Ability to work remotely and travel to our Edinburgh office

Additional skills:

• Good problem-solving skills
• Dedicated to supporting our farming community
• A good understanding of technology processes is a bonus, but not necessary
• Training is provided

Why iLivestock

At iLivestock, we're on a mission to make a real difference in agriculture. If you're eager to contribute and make a tangible impact, we invite you to explore opportunities with us.

What we offer

• Competitive salary – up to 28K depending on experience.
• Regular company-wide social events and get-togethers
• Private health insurance
• Office days: Work in the office two days a week (Monday and Wednesday) for team collaboration and meetings.
• Remote days: Work remotely for the remaining three days, offering flexibility and better work-life balance.
• 40 days annual leave (including bank holidays)
• Company pension scheme

Not to mention

• Opportunities to take responsibility and grow professionally
• A positive and collaborative work culture
• A dynamic work environment with quick decision-making

We'd like to hear from you

Are you passionate about farming and technology?

Join us at iLivestock and be a key player in developing groundbreaking technology that empowers farmers globally. We're looking for dedicated individuals to join our diverse and enthusiastic team, committed to creating the best solutions for sheep and cattle farmers.

Interested?

Reply via LinkedIn or send your CV and cover letter to [e-mail] and let's get the conversation started!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Farming

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