Junior Customer Success Manager (UK)

Insites Technologies Ltd.; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

Insites Technologies Ltd. is seeking a Junior Customer Success Manager to support client onboarding and engagement in a fast-paced SaaS setting. The role involves nurturing customer relationships and ensuring satisfaction while allowing for career growth and flexible remote work arrangements. The ideal candidate will have 2+ years in a customer-facing role and strong communication skills.

Benefits

Wellness and gym membership budget

MacBook Air + £1500 home office set up

Quarterly team meet-ups

Qualifications

• 2+ years experience in a customer-facing SaaS role.
• Ability to explain complex ideas simply.
• Strong time management and autonomy.

Responsibilities

• Own and grow relationships with small to mid-size customers.
• Deliver seamless onboarding and training experiences.
• Spot upsell opportunities proactively.

Skills

Excellent communication skills

Tech-savvy

Organised

Tools

Hubspot

Intercom

Slack

Linear

Job description

Remote (with quarterly meet-ups in our Derby office)

As our Junior Customer Success Manager , you’ll be the go-to person for many of our amazing customers.

Your role will be to ensure they get maximum value from Insites, feel supported, and stay for the long haul. You’ll manage onboarding, training, and engagement, helping smaller accounts directly and supporting the wider team with bigger customers.

This is a great opportunity to grow into a fully-fledged CSM role in a fast-paced SaaS environment where you’ll be learning and developing every day.

Your responsibilities

• Own and grow relationships with small to mid-size customers
• Deliver seamless onboarding and training experiences
• Help customers get the most out of Insites, proactively spotting upsell opportunities
• Collaborate with Sales and Product to make sure the customer's voice is always heard
• Keep our CRM and support systems up-to-date with customer insights
• Support feature education through webinars, documentation, and direct comms
• Champion customer stories through reviews, testimonials, and case studies

What we're looking for

• 2+ years experience in a customer-facing SaaS role
• Excellent communication skills - you’re naturally warm and trustworthy
• Tech-savvy with the ability to explain complex ideas simply
• Organised with strong time management and autonomy
• Familiar with tools like Hubspot, Intercom, Slack & Linear
• Bonus: experience working with digital marketing or agency clients

Why you'll love working at Insites

• Remote working with flexible hours to suit your lifestyle (option to work in the Derby office if you’d prefer)
• Quarterly team meet ups / innovation days at our head office in Derby
• Work with a smart, friendly team who genuinely care about the work (and each other)
• Real career progression - grow as we grow
• We celebrate wins, share knowledge, and back each other all the way

Wellness and gym membership budget

MacBook Air + £1500 home office set up

Potential for bonuses (if all our hard work pays off!)

Ready to be part of a SaaS company that'smaking noise in the digital marketing world?

Insites is a registered trademark of Insites Technologies Ltd. Insites is registered in England and Wales.

Company no: 13479874. VAT: GB 384 0954 73, EU 372 0467 67.