Customer Success & Orders Administrator

Hawk 3 Talent Solutions; Rushden; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hawk 3 Talent Solutions are looking for a proactive, detail-oriented Customer Service Administrator to join a manufacturing company based in Rushden. You will manage customer orders, handle enquiries and maintain clear communication between customers and internal teams.

This role requires strong communication, organisational skills and a customer-focused mindset in a fast-paced environment. 36.25 hours/week; 8:30am-4:30pm with a 45-minute lunch break; salary around £27,393.67 per year.

Qualifications

• Experience in a fast-paced office or customer service environment is essential.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook, with the ability to learn new systems quickly.
• Experience within a manufacturing or distribution environment is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and an understanding of customer needs and expectations.
• Previous experience handling telephone and email enquiries is advantageous.

Responsibilities

• Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
• Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
• Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
• Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
• Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
• Provide administrative and logistical support to the external sales team.
• Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
• Build and maintain strong relationships with customers and internal teams.
• Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
• Prepare and provide order information, reports and forecasts as required.
• Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
• Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
• Ensure compliance with relevant policies, quality standards and customer-specific requirements.

Skills

Microsoft Office

Excel

Attention to detail

Communication skills

Teamwork

Job description

Hawk 3 Talent Solutions are looking for a proactive, detail-oriented Customer Service Administrator to join a manufacturing company based in Rushden. You will manage customer orders, handle enquiries and maintain clear communication between customers and internal teams.

This role requires strong communication, organisational skills and a customer-focused mindset in a fast-paced environment. 36.25 hours/week; 8:30am-4:30pm with a 45-minute lunch break; salary around £27,393.67 per year.