Customer Success & Order Coordinator

Amphenol LTD

Whitstable

Hybrid

GBP 21,000 - 27,000

Full time

9 days ago

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Benefits offered by this job

Life Assurance

Bonus Scheme

Holiday Buy Scheme

Employee Assistance Programme

Income Protection

Company Sick Pay

Cycle to Work

Restaurant facility

Free onsite parking

Job summary

Amphenol Ltd in Whitstable, Kent, is seeking a Customer Account Coordinator to manage customer enquiries, quotations and orders with professional and efficient service. You will liaise with customers, prepare quotations, ensure export compliance, and progress orders to delivery.

Strong communication, PC literacy (Word, Excel, Outlook) and relationship-building with customers and internal teams are essential to maintain Amphenol's high standard of service and support the sales and marketing

Qualifications

GCSE or equivalent in English and Maths.
Experience interfacing between customers and internal teams.
Proficient with Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

Processing of customer orders and quotations within set KPIs.
To establish and build strong customer relationships, to deliver excellent levels of customer service.
Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
To ensure export compliance when processing quotations and orders.
Proactive quote follow up and negotiate where required.
To have an understanding of pricing, value and margin in order to win orders from quotations.
Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
Proactive communication with the customer throughout the quotation and order life cycle.