Customer Success & Operations Lead – SaaS AI

GPTMate LTD; Chorley; Presencial; GBP 28 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free parking

Modern office in Chorley

Resumo da oferta

GPTMate is seeking a Customer Success & Operations Manager to own the post-sale journey from onboarding through renewal and expansion. You’ll manage 25+ live accounts, drive onboarding, and coordinate with product and development teams to improve the customer experience.

You’ll run first-line support, track health metrics, and build scalable processes as we grow from 25+ to 125+ clients. A hands-on, office-based role in Chorley with opportunities to influence product direction.

Qualificações

• 2+ years in customer success, account management or onboarding at a SaaS or digital business.
• Proven ownership of a customer book with retention and upgrade results.
• Technically confident: comfortable installing scripts on websites and working in CMS platforms.
• Organised and process-minded; you build checklists and playbooks.
• Clear, confident communicator with business owners and marketing teams.
• Able to commute to Chorley and work from the office.
• Experience with chatbots, AI tools, Google Ads or Meta Ads.
• Familiarity with CRM and billing tools (HubSpot, GoCardless, QuickBooks).

Responsabilidades

• Take ownership of onboarding and rollout for new accounts from handover to go-live.
• Run regular check-ins and quarterly reviews showing leads, conversions and revenue.
• Own a book of 25+ live client accounts and scale to 125+ as we grow.
• Run first-line support and triage issues to development.
• Keep CRM and billing data accurate; track health and churn monthly.

Conhecimentos

Customer success

Account management

On onboarding

Communication

Organisation

Technical confidence

Ferramentas

HubSpot

GoCardless

QuickBooks

Shopify

WordPress

Descrição da oferta de emprego

GPTMate is seeking a Customer Success & Operations Manager to own the post-sale journey from onboarding through renewal and expansion. You’ll manage 25+ live accounts, drive onboarding, and coordinate with product and development teams to improve the customer experience.

You’ll run first-line support, track health metrics, and build scalable processes as we grow from 25+ to 125+ clients. A hands-on, office-based role in Chorley with opportunities to influence product direction.