Customer Success Manager - SaaS - HR Tech

Salient Group; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Career progression

Scale-up environment

Job summary

Salient Group is hiring a Customer Success Manager to own the full customer lifecycle from onboarding to renewal, in London. You’ll work on implementing our AI-enabled SaaS platform for HR and talent teams and partner with product and support to drive adoption.

The role emphasizes building strong client relationships, forecasting churn, and identifying growth opportunities in a fast-growing scale-up environment.

Qualifications

• Experience in onboarding, customer success or implementation within SaaS (HR tech preferred).
• Strong relationship-building and communication skills.
• Experience dealing with AI, HR, talent or professional services businesses.
• Comfort in a fast-paced, earlier-stage scale-up environment.

Responsibilities

• Own the full customer life cycle from onboarding through to implementation.
• Own and manage renewals across your portfolio, forecasting risk early and keeping retention high.
• Identify upsell and cross-sell opportunities and hand them to the sales team with clear context.
• Act as the voice of the customer internally, feeding insights back to Product and Support.
• Work closely with leadership, marketing, solutions and product teams to drive engagement and retention.

Job description

We’re hiring a Customer Success Manager to join an fast growing, AI enabled SaaS vendor. This is a high impact role managing a genuinely differentiated platform into the HR & talent sector.

You’ll own the full customer life cycle from onboarding to managing the relationship, working on product implementation, backed by a scaling product & growing team in London.

Clear product market fit & strong demand to be managed.

What you’ll be doing

• Owning the full Customer life cycle from onboarding through to implementation.
• Own and manage renewals across your portfolio, forecasting risk early and keeping retention high.
• Identify upsell and cross-sell opportunities and hand them to the sales team with clear context.
• Act as the voice of the customer internally, feeding insights back to Product and Support.
• Working closely with leadership, marketing, solutions and product teams to drive engagement & retention

What we’re looking for

• Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS, ideally HR Tech.
• Strong relationship building skills.
• Experience dealing with AI, HR, talent or professional services businesses
• Experience or desire to be in an earlier stage / scale up environment.

What’s on offer

• Opportunity to work in Scale Up platform with strong differentiation.
• Join a global business with genuine career progression

If you’re looking for a role where you can work meaningful deals, work with a standout product, and be part of a genuinely high growth SaaS story, this is worth a conversation.