Customer Service Coordinator

Chubb Fire & Security; Blackburn; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Free Onsite Parking

Cycle to Work Scheme

Online GP Appointments

Liftshare Community

Employee Referral Scheme

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Free Mortgage Advice

Employee Scholarship Scheme

Benefits Platform with discounts

Health & Wellbeing Resources

Bravo Awards

Job summary

Chubb Fire & Security in Blackburn (BB1 2PR) is looking for a Customer Service Coordinator to join our Customer Excellence Teams on a full-time, permanent basis. You will support designated corporate accounts, ensuring professional, efficient and cost-effective service while achieving total customer satisfaction.

Working hours are 37.5 per week, Mon-Fri 9:00–5:00, office-based. The ideal candidate has experience coordinating national accounts, strong IT skills (Excel), excellent communication,

Qualifications

• Exceptional administrator with a passion for delivering outstanding customer service.
• Background coordinating/supporting volume or national customer accounts, or experience in account management.
• Natural communicator with ability to build rapport with customers and colleagues.
• Solution focused – strives to understand and resolve issues to SLA/ deadlines.
• Solid IT literacy with strong Excel skills and ability to produce reports.
• Prioritise workloads and multitask effectively with multiple customers.

Responsibilities

• Take responsibility for day-to-day management of key customers including intelligent decision making.
• Work closely with Account Directors to manage day-to-day client expectations.
• Pro-active management of outstanding jobs – order, service and callouts.
• Build professional relationships with designated customers including courteous communication.
• Management of visit reports and quotations.
• Resolution of customer disputes including liaison with other areas of the business as necessary.
• Preparation and submission of KPI information (weekly/monthly/annually).
• Organisation and prioritisation of own workload.

Skills

Customer service

Administration

Excel

Communication

Tools

Excel

Job description

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full time, permanent basis.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY:

Up to £27,000 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing As a Customer Service Coordinator

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Work closely with several Account Directors to manage day to day client expectations
• Pro-active management of outstanding jobs – order, service and callouts
• Build professional business relationships with designated customer including courtesy communication
• Management of visit reports and quotations
• Resolution of customer disputes including liaison with other areas of the business as necessary
• Preparation and submission of weekly/monthly/annually KPI information
• Organisation and prioritise of own workload

Working Hours:

37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring

You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. You’ll be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
• Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
• Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Additional Information

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.