Customer Success Manager -UK

Boomi; Kingston upon Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a fast-growing company as a Customer Success Manager in Kingston upon Thames. You will bridge customer advocacy and technical solutions, engaging with IT leaders to ensure successful implementation and ongoing adoption of Boomi's platform. Your role will involve developing success plans, driving adoption strategies, and providing strategic guidance to customers. If you have a strong technical background and a passion for customer success, this opportunity is for you.

Qualifications

• 4+ years in roles focused on enterprise integration.
• Preferred certifications in Middleware iPaaS, Cloud Native, or APIM platforms.

Responsibilities

• Develop success plans with customers based on Boomi’s methodology.
• Drive onboarding and adoption strategies to maximize product utilization.
• Conduct business reviews to showcase achievements.

Skills

Stakeholder Management

Communication

Technical Acumen

Education

Bachelor’s or higher degree in MIS

Bachelor’s or higher degree in Computer Science

Tools

AWS

Azure

Google Cloud

Job description

Boomi Kingston Upon Thames, England, United Kingdom

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Boomi Kingston Upon Thames, England, United Kingdom

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About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Job Role Overview

The Customer Success Manager at Boomi is a role that bridges customer advocacy and technical solutioning. You will engage with IT leaders and technical teams to ensure successful implementation, optimization, and ongoing adoption of Boomi's platform. Strong technical knowledge in system architectures, cloud integrations, automation, data architecture, and API management is essential to provide advanced insights and ensure long-term customer value.

Key Job Responsibilities

1. Outcome-Focused Engagement: Develop success plans with customers based on Boomi’s methodology, aligning solutions with business goals.
2. Platform Adoption: Drive onboarding and adoption strategies to maximize product utilization and accelerate value realization.
3. Strategic Guidance: Identify customer challenges and position Boomi as the strategic solution, providing industry and technical insights.
4. Building Champions: Cultivate advocates within customer organizations, maintaining strategic relationships despite organizational changes.
5. Competitive Positioning: Highlight Boomi’s unique value propositions and differentiate from competitors.
6. Technical Acumen: Address technical challenges, conduct deep dives, and help customers navigate product features.
7. Data-Driven Insights: Analyze usage data to guide optimization and continuous improvement.
8. Portfolio Management: Forecast renewals and collaborate cross-functionally to mitigate risks.
9. Escalation Management: Manage issues effectively, prioritizing and coordinating solutions.
10. Business Reviews: Conduct reviews to showcase achievements and align future strategies.

Technical Requirements

• 4+ years in roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager focused on enterprise integration.
• Deep knowledge of iPaaS, API, Data management, and cloud architecture (AWS, Azure, Google Cloud).
• Experience leading enterprise digital transformation projects involving data integration and automation.
• Ability to engage with CXOs and technical stakeholders on architecture and TCO topics.
• Strong stakeholder management and communication skills for technical and non-technical audiences.

Qualifications

• Bachelor’s or higher degree in MIS, Computer Science, or related field.
• Preferred certifications in Middleware iPaaS, Cloud Native, or APIM platforms.
• Complete Boomi Developer, Architect, and Administrator certifications within first two months of employment.

Our Culture

Be Bold. Be You. Be Boomi. We value diversity and encourage authenticity. Our decisions are based on business needs and individual qualifications. We are committed to inclusivity and accessibility; please contact [e-mail] for accommodations during the application process.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development