Customer Success Manager (Remote UK)

Fortanix Inc.; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Manager (CSM) to enhance customer experiences and foster strong relationships. This role involves guiding customers through their post-sale journey, ensuring successful adoption of cybersecurity solutions, and collaborating with internal teams to meet customer expectations.

Benefits

Competitive salary and equity package

Quarterly recharge days

40 hours of Volunteer Time Off/year

Collaborative work environment

Qualifications

• 3-5+ years of experience in Account Management or Customer Success.
• Track record of execution in technical environments.
• Ability to communicate technical details clearly.

Responsibilities

• Partner with customers to achieve strong returns on their investment.
• Lead customer retention and expansion efforts.
• Conduct periodic business reviews to ensure alignment.

Skills

Account Management

Customer Success

Technical Support

Change Management

Relationship Building

Job description

About Us:

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.

Our commitment to solving the world’s toughest data security challenges has earned Fortanixmultiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake.

Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.

Why work with us?

Ready to join the revolution? At Fortanix, we're more than a team – we're a force united in our mission to tackle the world's most formidable data challenges head-on. Our roster boasts industry trailblazers and cryptography virtuosos, fostering a culture of trust and performance where innovation thrives. Recognized as a Great Place to Work, we invite passionate individuals to shape the future of data security alongside us.

Dive into a workplace where collaboration knows no bounds and every voice is valued. Together, let's redefine the possibilities of data security and pave the way for a safer digital tomorrow.

Job Description:

Fortanix is looking for a CSM to ensure customers have a world class experience. As a CSM, you'll be the trusted advisor and primary point of contact for a portfolio of customers. You'll be responsible for instrumenting the post-sale customer journey through collaboration with partners in Customer Success Engineers, Support and Sales. You'll also cultivate and maintain strong relationships with customers, ensuring initial value realization as well as successful adoption and use of Fortanix’s DSM solutions.

What you will deliver:

• Partner with Fortanix customers to achieve strong returns on customer investment in Fortanix, by delivering, measuring, and communicating ROI over the customer lifecycle
• Lead and be accountable for customer retention and customer expansion for all customers in your Book of Business.
• Partner with Fortanix stakeholders in Sales, Product and Engineering to deliver on customer expectations.
• Help with customer onboarding and training, thus driving adoption.
• Understand customer requirements, challenges, and the business outcomes they are expecting from their investment.
• Develop and execute account plans with a focus on increasing product adoption new routes to value.
• Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers.
• Be the primary escalation point for business and technical issues.
• In partnership with Success Engineers and Technical Account Managers, be an expert on Fortanix products, customer use cases and platform integrations, while staying current with industry trends in crypto, HSMs and confidential computing.

Must Have:

• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution.
• Experience in leading or enabling change management and product adoption with technical customer personas.
• A knack for learning new technologies and new products, with the ability to communicate technical details with clarity.
• Demonstrated experience fostering relationships with technical and non-technical customer personas.
• Integrity and flexibility: you can patiently and enthusiastically navigate ambiguity in seeking solutions to new challenges.

Desirable:

• Experience working in a global organization with customers in different geographies.
• Familiarity with HSM and cryptographic technology. Experience with HSM from another company is a plus.

• We offer a competitive salary and equity package
• Quarterly recharge days
• 40 hours of Volunteer Time Off/year
• The opportunity to redefine cloud computing in a friendly, collaborative work environment.

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!