Customer Success Manager (Remote - UK)

Jobgether; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to enhance client experiences. The role involves managing a portfolio of customers, driving retention, and providing strategic guidance in a fast-paced SaaS environment, emphasizing collaboration with cross-functional teams.

Benefits

Competitive base salary and commission

Equity package

Health, dental, and life insurance

Pension plan

Learning and development budget

Monthly reimbursements for wellness

Team-building events

Qualifications

• 2+ years in Customer Success or similar client-facing roles in SaaS.
• Proven track record in renewals and upsells.
• Experience in a fast-paced environment.

Responsibilities

• Manage customer lifecycle from onboarding to renewals.
• Develop customer engagement strategies.
• Conduct regular business reviews.

Skills

Communication

Organizational Skills

Customer-First Mindset

Tools

CRM tools

Job description

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in the United Kingdom.

This is an exciting opportunity for a driven and collaborative Customer Success Manager to help shape the client experience within a fast-growing SaaS company. You will manage a portfolio of growth accounts, owning the full customer lifecycle from onboarding to renewals and upsells. Acting as a trusted advisor, you'll provide strategic guidance to clients, champion their needs internally, and ensure they get maximum value from the platform. This role is both customer-facing and highly cross-functional, working closely with Sales, Product, and Engineering teams to deliver outstanding outcomes.

Accountabilities:

• Own and manage a book of growth customers, driving retention and upsell opportunities
• Develop customer engagement strategies that enhance satisfaction, product adoption, and renewal rates
• Act as a subject matter expert on the product, sharing best practices to drive client success
• Gather and share customer feedback to influence product development and feature prioritization
• Partner cross-functionally to resolve client issues and ensure seamless collaboration across departments
• Conduct regular business reviews and monitor account health to proactively address any risks or opportunities
  
  
  

Requirements

• 2+ years in Customer Success, Relationship Management, or similar client-facing roles in a SaaS environment
• Proven track record in driving renewals and managing upsell pipelines
• Excellent communication and organizational skills, with strong attention to detail
• Proactive, responsive, and hands-on, with a customer-first mindset
• Comfortable operating in a fast-paced, startup-like environment
• Experience working with CRM tools; familiarity with clients in Venture Capital, Private Equity, or Investment Banking is a plus
  
  
  

Benefits

• Competitive base salary and performance-based commission
• Equity package
• Full coverage for health, dental, and life insurance
• Pension plan to support long-term savings
• Annual learning and development budget
• Monthly reimbursements for wellness, meals, and home internet
• Engaging virtual socials and team-building events
• A culture that values ownership, growth, collaboration, and continuous learning
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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