Senior Customer Success Manager

The Simpro Group Pty Ltd; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software development company seeks a Senior Customer Success Manager to enhance customer satisfaction and retention. The role involves building strategic relationships with key accounts and ensuring clients maximize the value of SaaS solutions. Ideal candidates will have a customer-centric approach and experience in account management.

Benefits

Private Health Insurance

Generous annual leave entitlement

Flexible working environment

Home Office Allowance

Employee Assistance Programme

Life Insurance

Company pension scheme

Paid Volunteer Leave Days

Opportunities for career progression

Casual dress and relaxed office environment

Qualifications

• Experience managing Key Accounts or similar role.
• Ability to build trust and rapport with stakeholders.
• Experience with business process software is beneficial.

Responsibilities

• Drive customer satisfaction through support and account activities.
• Act as a trusted advisor for customers.
• Proactively assist customers during the initial go-live.

Skills

Customer-centric approach

Interpersonal skills

Problem solving

Technical understanding

Job description

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First Things First - What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
  
  
  

The Job

As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our customers get maximum value from our SaaS solutions. You’ll build trusted, strategic relationships with key accounts, proactively supporting them to optimize product adoption, resolve challenges, and drive measurable outcomes. Your mission? To champion long-term success and retention by helping customers thrive - not just use our platform, but truly unlock its potential.

Location: Reading / UK Remote

What You’ll Do

• Drive enterprise customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Being a trusted advisor and source of advice for customers and colleagues, understanding customer issues and ensuring customers receive regular updates on products.
• Be able to monetize these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers.
• Be responsible for a group of customer accounts and complete training for new customers.
• Proactively contact the customer and help them through the initial go-live.
  
  
  

What You’ll Bring

• Experience managing Key Accounts or experience in a similar Key Customer Success Management/ Key Account Management role.
• Have a customer-centric approach, with a desire to deliver the best for our customers.
• Ability to build trust and rapport with stakeholders at all levels.
• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
• Experience working with business process software in a customer-facing role would be a benefit.
• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
• Ability to quickly develop a sound understanding of the suite of products.
• Exceptional customer service and troubleshooting/problem solving skills.
• Ability to work effectively under pressure and to perform well in a team dynamic.
  
  
  

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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