Customer Success Manager - Remote Growth & Retention

Centellic; Greater London; Sur place; GBP 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Eye care

Employee Assistance Programme

Birthday off

Pension (employer/employee)

Life assurance

Cycle to work

Season ticket loan

Wellbeing allowance

Puregym access

Perks at work

Private healthcare

Company socials

Affinity networks

Mentoring scheme

Volunteering Day

Mortgage Advice

Work from anywhere (2 weeks)

Generous parental leave

Résumé du poste

Centellic is seeking a Customer Success Manager to manage a portfolio of Lexology PRO and SPG customers in London, ensuring value realization and business outcomes across the customer lifecycle.

You will build trusted relationships, deliver proactive success planning, monitor health and usage, and coordinate with Sales, Product, Marketing, Support and Retention to maximise renewal and expansion opportunities.

Qualifications

• Experience in a customer-facing B2B role; Customer Success or account management experience is essential.
• Strong communication, relationship-building and organisational skills.
• Experience with a Customer Success Platform, such as ChurnZero, Gainsight or Planhat.

Responsabilités

• Manage customer onboarding, success plans and engagement across an allocated portfolio.
• Build relationships with users, decision-makers and commercial stakeholders.
• Monitor usage, engagement and customer health, acting early to mitigate risk.
• Deliver customer reviews, training and tailored initiatives that increase adoption and value.
• Collaborate across teams to share customer insight, highlight growth opportunities and improve the customer experience.
• Maintain accurate account records and contribute to team knowledge sharing and improvement.

Connaissances

Customer Success

Account management

Communication

Relationship building

Data-driven

ChurnZero/Gainsight/Planhat

Outils

ChurnZero

Gainsight

Planhat

Description du poste

Centellic is seeking a Customer Success Manager to manage a portfolio of Lexology PRO and SPG customers in London, ensuring value realization and business outcomes across the customer lifecycle.

You will build trusted relationships, deliver proactive success planning, monitor health and usage, and coordinate with Sales, Product, Marketing, Support and Retention to maximise renewal and expansion opportunities.