Customer Success Manager - Data Products (Hybrid, Bristol)

Legal 500; West of England; Hybrid; GBP 38.000 - 55.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Zusammenfassung

Legal 500 in Bristol is seeking a Customer Success Manager to join the expanding team. You’ll onboard new customers, drive early adoption and engagement, and collaborate with sales across product lines to unlock value from Legal 500 data products.

Based in Bristol with a hybrid pattern (3 days in office, 2 days remote), you will act as a bridge between Sales, Editorial and Product, leading demos and quarterly business reviews to help customers realise value from our data offerings.

Qualifikationen

• Commercial experience in a customer success role.
• Experience in B2B setting is preferred; some exposure to the legal world would be even better.
• Comfort communicating with a range of stakeholders including GTM, Senior Lawyers, Sales, Editorial and Product.

Aufgaben

• Own the customer journey including onboarding and engagement.
• Liaise between sales teams, account management and Customer Success colleagues; provide insights to Product.
• Enable customers to get the most out of Legal 500 data products.
• Lead demos, conduct quarterly business reviews and support commercial activity by equipping customers with value-enhancing tools.

Kenntnisse

Customer Success

B2B experience

Stakeholder communication

Jobbeschreibung

Legal 500 in Bristol is seeking a Customer Success Manager to join the expanding team. You’ll onboard new customers, drive early adoption and engagement, and collaborate with sales across product lines to unlock value from Legal 500 data products.

Based in Bristol with a hybrid pattern (3 days in office, 2 days remote), you will act as a bridge between Sales, Editorial and Product, leading demos and quarterly business reviews to help customers realise value from our data offerings.