Customer Success Manager - Product Implementation

Carousel Consultancy Ltd; Orpington; On-site; GBP 30,000 - 50,000; Full time

Job summary

Carousel Consultancy Ltd in the United Kingdom is seeking a Customer Success Manager focused on product implementation and training. You will manage post-sales projects, coordinate onboarding, and drive successful deployments for a diverse client base.

The role combines technical SaaS discussions with training delivery, plus travel to client sites. A proactive communicator with strong project management is essential, and a driving licence is required.

Qualifications

• Experience in customer success, account management or product implementation.
• Solid project management capabilities with phased rollouts.
• Experience in training delivery and/or product implementation.
• Technically savvy with SaaS platforms and product discussions.
• Excellent communication and relationship-building skills.
• Organised, structured approach to multiple client projects.
• Full UK driving licence with access to a vehicle.
• Willingness to travel regularly to meet clients.

Responsibilities

• Post-sales account management and client satisfaction focus.
• Delivering onboarding experiences for new clients.
• Leading product deployment and implementation processes.
• Managing rollouts from start to finish with stakeholders.
• Designing and delivering client training programmes.
• Developing onboarding tools and training materials.
• Tracking client metrics and providing reports and insights.
• Building durable client relationships to support renewals and upsell.

Skills

Customer Success / Account Management

Product Implementation

Project Management

Training Delivery

Technical SaaS knowledge

Communication skills

Organised & structured

Driving licence & driving

Willingness to travel

Job description

Customer Success Manager – Product Implementation & Training - Innovative Security / Tech Solutions - Nr Bromley / Orpington / Sevenoaks – up to £50k

We are on the hunt for an experienced Product Implementation/Training Account Manager, with a customer-focused, project management approach, to join a rapid-growth innovative tech / security company, as their Customer Success Manager.

Based near Orpington / Bromley / Sevenoaks, this strategic role would suit someone who is passionate about client satisfaction whilst also being technically savvy, focused on training delivery and product deployment, and skilled in managing product / project rollouts.

What’s on offer?

This is a great opportunity to join a well-established, successful organisation that is a leader in innovative security solutions; this is not a stuffy environment at all - it’s energetic and exciting with a great team and lovely bosses!

With an enviable client base and exciting long-term growth plans, the role of Customer Success Manager is the chance to make your mark in a fantastic company that has a positive, inclusive culture and makes a tangible difference.

Our client is offering a competitive salary dependent on experience (up to £50k dependent on experience), 23 days annual leave, pension scheme and more.

In a nutshell: We’re looking for a technical communicator, a training expert and a project rollout manager all rolled into one – with the added passion for client success and customer satisfaction!

Key responsibilities as the Customer Success Manager will include:

• Post-sales account management, ensuring client satisfaction and account success
• Delivering an excellent client onboarding experience for all new clients
• Leading the product deployment and implementation processes
• Managing the roll out from start to finish, liaising with internal teams and external stakeholders
• Designing and delivering client training programmes to enhance the clients’ competence and confidence with the products
• Building scalable on-boarding tools, training modules and quick-reference materials
• Developing ‘train-the-trainer’ programmes to ensure wide adoption of products within client organisations
• Tracking client metrics and producing reports, presentations and insights
• Developing robust relationships with clients to ensure renewals and proactively identifying up-selling and cross-selling opportunities with existing clients

What we’re looking for:

• Experience in similar Customer Success, Account Management or Product Implementation roles
• Solid project management capabilities – skilled in structured, phased project rollouts
• Experienced in training delivery and/or product implementation, ideally with CPD-accredited or professional-standard training
• Technically-savvy – confidence and ability to discuss product technology and SaaS platforms in depth
• Exceptional communication skills and proven experience building and maintaining lasting business relationships with client base
• Organised and structured approach
• Full UK driving licence with access to a vehicle
• Flexibility to travel regularly to meet with clients

Interested in this fantastic Customer Success Manager opportunity?