Customer Success Manager Graduate Considered

Robustelli ∙ Soucy ∙ Hussey, P.A.; London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

An exciting opportunity awaits a Customer Success Manager at a leading disruptive software technology firm in London. This role is ideal for a motivated graduate eager to support and educate customers on innovative software solutions. You'll work closely with clients, ensuring they derive maximum value from the product, while also collaborating with sales and technical teams. With excellent training and career progression opportunities, this is a chance to join a vibrant team and contribute to a customer-centric culture. If you're passionate about technology and customer success, this role offers a pathway to a rewarding career in a dynamic environment.

Benefits

Healthcare

Pension

Career progression opportunities

Training and development

Qualifications

• 2.1 Bachelor's degree from a renowned university in relevant fields.
• Excellent customer-facing skills and problem-solving attitude.

Responsibilities

• Main point of contact ensuring excellent customer experience.
• Help clients maximize use of the software product and resolve issues.
• Provide insights to enhance service delivery and maximize renewals.

Skills

Customer-facing skills

Problem-solving attitude

Communication skills

Autonomy and teamwork

Education

2.1 Bachelor's degree

AAB at A-Level or equivalent

Job description

Customer Success Manager – Graduate Considered

A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology.

Location: Central London – Hybrid – 3 days on site

Salary: £28,000 - £32,000 + healthcare, pension etc.

Requirements for Customer Success Manager:

1. A minimum of a 2.1 bachelors from an internationally renowned University in Law, History, Geography, Physics or similar
2. At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV).
3. Excellent customer-facing skills - you should have previously held a role where you have dealt with customers
4. A motivated self-starter with a problem-solving attitude
5. Ability to work with autonomy and as part of a team
6. Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager:

1. You will be the main point of contact, providing an excellent customer experience. You will be liaising with clients, sales team and technical teams
2. Execute seamless handovers between pre-sales and post-sales
3. Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
4. Solve client problems and resolve issues/queries quickly and help with user adoption
5. Act as a voice for the customer, providing insights to internal teams to enhance service delivery
6. Maximise customer renewals through user engagement

What this offers:

1. Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
2. Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
3. A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).