Customer Success Manager - French Speaking

Synthesia; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading AI video communications platform is looking for a Customer Success Manager - French Speaking to enhance client relationships and ensure satisfaction. This role involves educating clients on video content creation, managing KPIs, and engaging in high-level discussions. With a hybrid work environment and competitive benefits, this position is ideal for someone with a strong B2B SaaS background and proficiency in French.

Benefits

Competitive salary + stock options

Paid parental leave

25 days annual leave + public holidays

Private medical insurance

Pension

Work from home setup

Career growth opportunities

Qualifications

• Experience in Customer Success or Account Management in B2B SaaS.
• Ability to manage KPIs and client onboarding effectively.
• Strong communication skills for engaging with C-suite.

Responsibilities

• Build relationships with clients to ensure their success and satisfaction.
• Educate clients on using Synthesia’s video content platform.
• Engage in business and technical conversations at all levels.

Skills

Customer-facing experience

Client relationship building

Proficiency in light video editing

Bilingual proficiency in French

Job description

Customer Success Manager - French Speaking

Join to apply for the Customer Success Manager - French Speaking role at Synthesia.

About the role

• Reporting to the Head of Customer Success, focusing on European accounts.
• Build relationships with clients, ensuring their success and satisfaction.
• Educate clients on creating video content with Synthesia’s platform.
• Engage in business and technical conversations at all organizational levels, including C-suite.

About you

• Customer-facing experience in Customer Success, Account Management, or similar in B2B SaaS.
• Experience managing a Book of Business, KPIs, risk, forecasting, and growth.
• Ability to establish trusted advisor relationships and onboard clients effectively.
• Proficiency in light video editing using Synthesia platform.
• Native or bilingual proficiency in French.

What we offer

• Hybrid work environment, with the option to work from our London Soho office.
• Competitive salary + stock options.
• Paid parental leave, 25 days annual leave + public holidays.
• Additional benefits including private medical insurance, pension, work from home setup, and career growth opportunities.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

Referrals can double your chances of interview success. Apply now to join Synthesia, a leading AI video communications platform trusted by top brands and recognized as a fast-growing unicorn.