Customer Success Manager, Enterprise (remote)

Birdeye; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Birdeye is seeking an experienced Customer Success Manager for enterprise accounts. You will onboard clients, learn their online reputation needs, and ensure they maximize Birdeye value through tailored communications and training.

The role emphasizes empathetic account management, strong communication, and a customer-obsessed mindset to drive retention and renewals.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 3+ years in professional services or B2B account management, preferably SaaS.
• Strong organization, project management, time management and communication skills.
• Knowledge of CX/SEM/SEO/advertising/social media.
• Experience with SaaS platform configuration and troubleshooting.
• Experience with online subscription / SaaS products.
• Energetic extroverted personality with customer focus.
• Enthusiasm for troubleshooting and learning new products.
• Ability to explain technical concepts clearly.
• Proven enterprise customer relationship management experience.

Responsibilities

• Manage and grow enterprise and mid-market client base using a mix of tools.
• Onboard new Birdeye users and understand their business needs.
• Educate customers on Birdeye value and features for maximum benefit.
• Craft tailored communications and training for each account.
• Maintain high energy, empathy, and proactive problem solving.
• Document all calls and interactions in CRM.

Skills

SaaS experience

Account management

CX/SEM/SEO

Social media

Communication skills

Project management

Technical aptitude

CRM tools

Education

Bachelor’s degree in technology/engineering/science/mathematics/business or equivalent

Job description

All Jobs > Customer Success Manager, Enterprise

Full-time

Description

Why BirdEye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You'll Be Doing

Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.

You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
• Experience with online subscription / SaaS products is a must
• Energetic extroverted personality–you love working with customers and are customer obsessed
• Enthusiasm for troubleshooting issues; excited to learn and use new products/features
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions
• Strong communication skills and technical aptitude
• Diligence and organization in follow-up processes – document all calls/customer interactions in CRM

Nice to have

• Experience in Customer Experience / Reputation Management, Social Media Campaigns
• Up-sell and value-selling experience

Why You'll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.