Customer Success Manager: Drive Growth & ROI

Assembled; Greater London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Assembled is looking for a Customer Success Manager in Greater London to enhance customer relationships and drive business outcomes. You will manage key customer accounts, consult with stakeholders, and ensure our clients maximize value from Assembled's platform.

The ideal candidate has experience in customer-facing roles, strong relationship-building skills, and a strategic mindset. This high-priority position involves collaborating across teams and may require travel for onsite customer engagements.

Qualifications

• Experience in customer-facing and operational environments.
• Ability to manage multiple stakeholders effectively.
• Willingness to travel for onsite engagements.

Responsibilities

• Manage a portfolio of customers to drive business outcomes.
• Collaborate with internal and external stakeholders on initiatives.
• Proactively monitor customer health and create success plans.
• Drive projects related to customer journeys and business reviews.
• Educate customers on leveraging Assembled for ROI.
• Mitigate churn and drive customer renewals.
• Identify growth opportunities in customer portfolios.

Skills

Relationship building

Project management

Strategic thinking

Customer engagement

Self-starter

Adaptability

Job description

Assembled is looking for a Customer Success Manager in Greater London to enhance customer relationships and drive business outcomes. You will manage key customer accounts, consult with stakeholders, and ensure our clients maximize value from Assembled's platform.

The ideal candidate has experience in customer-facing roles, strong relationship-building skills, and a strategic mindset. This high-priority position involves collaborating across teams and may require travel for onsite customer engagements.