Customer Success Manager, Digital, EMEA

Vercel; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance customer satisfaction and retention in the EMEA region. This role is essential for managing customer interactions and ensuring they maximize the value of the product. Candidates should have a background in front-end web development and experience in customer-facing roles. The position offers a competitive compensation package, inclusive healthcare, and opportunities for professional growth. Join a dynamic team that values collaboration and customer success, and make a significant impact in a thriving tech environment.

Benefits

Competitive compensation package

Inclusive Healthcare Package

Mentorship opportunities

Flexible Time Off

Work-from-home budget

Qualifications

• Experience in customer-facing roles within a high-growth SaaS environment.
• Proficient in front-end development libraries and frameworks.

Responsibilities

• Manage post-sales activities for scaled customers to ensure satisfaction.
• Analyze customer data to suggest engagement strategies.

Skills

Front-end web development

React

Node.js

Next.js

Customer engagement

Communication skills

Project management

Data analysis

Job description

Join to apply for the Customer Success Manager, Digital, EMEA role at Vercel

Join to apply for the Customer Success Manager, Digital, EMEA role at Vercel

About the Role:

Vercel is looking to add a Customer Success Manager, Digital to our fast-growing Customer Success team with the overall objective of advancing our commitment to providing an exceptional experience for our Enterprise customers. The Digital Customer Success Manager plays a pivotal role in managing a high volume of customer interactions to ensure customer satisfaction, wider adoption and retention. This role requires a blend of technical knowledge, customer engagement skills, and the ability to work efficiently across multiple time zones.

Preference to those in London or UK

What You Will Do:

• Manage all post-sales activities for Vercel’s scaled customers through touch points that require product knowledge, planning, project management and the ability to quickly build customer rapport
• Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives
• Interact with customers through office hours, webinars, and other channels
• Proactively identify and flag churn risk and work proactively with other account team members to mitigate customer risk
• Partner with Account Executives, Customer Success Engineers, Developer Success Engineers, and Technical Consultants to provide effective customer engagements
• Analyze customer data to suggest engagement strategies within your customer portfolio
• Execute proactive customer campaigns to engage customers on discrete topics such as awareness of new product capabilities
  
  

About You

• Experience with and basic proficiency in Front-end web development libraries and frameworks like React, Node, Next.js
• At least one year of customer-facing experience in a high-growth SaaS industry preferred
• Significant level of comfort interacting with a high volume of customers over a variety of mediums (phone, email, webinars)
• Can navigate through ambiguity as we continue to build and refine the digital customer success segment and contribute to the team’s ongoing development activities
• Outstanding initiative and positive attitude
• Strong communication and writing skills
• Strong collaboration mindset and capabilities
• Comfortable with asynchronous work
  
  

Bonus If You:

• Have devised and put in motion growth and activation strategies.
• Enjoy taking difficult concepts and breaking them down into concepts that are easier to understand
  
  

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
  
  

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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