Customer Success Manager - (Remote - UK)

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to enhance client satisfaction and drive successful product implementations. In this remote role, you will collaborate with Mid-Market and SMB clients, ensuring they realize the full value of the solutions offered. Your responsibilities include leading onboarding initiatives, maintaining strong client relationships, and providing strategic insights to help align client objectives with company offerings. If you are proactive, goal-oriented, and possess excellent communication skills, this opportunity allows you to make a significant impact in a dynamic environment.

Qualifications

• 3-5 years of experience in Customer Success within a SaaS environment.
• Strong track record of managing client accounts in complex technical environments.

Responsibilities

• Lead onboarding initiatives to ensure clients are set up for success.
• Maintain strong relationships with key client stakeholders and address concerns.
• Partner with Sales and Product teams to identify opportunities for account growth.

Skills

Customer Success Management

Communication Skills

Time Management

Client Relationship Management

Problem Solving

Education

Bachelor's Degree

Job description

Social network you want to login/join with:

Customer Success Manager - (Remote - UK), gb

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Client:

Jobgether

Location:

gb, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Jobgether offers all remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Customer Success Manager, remotely from the UK.

As a Customer Success Manager, you will play a pivotal role in driving customer satisfaction and ensuring successful product implementations across a wide portfolio of Mid-Market and SMB clients. You will work closely with clients to identify their needs, resolve challenges, and ensure they experience the full value of the solutions offered. Your goal will be to build lasting relationships, collaborate with internal teams, and drive business growth within the EMEA region.

Accountabilities:

• Lead onboarding initiatives to ensure clients are set up for success from day one.
• Maintain strong relationships with key client stakeholders, addressing any concerns and ensuring continued engagement.
• Partner with Sales and Product teams to identify opportunities for account growth and ensure client satisfaction.
• Provide insights and strategic advice to clients to help them align their objectives with the company's solutions.
• Monitor client progress and adapt strategies as needed to ensure they achieve their desired outcomes.

Requirements:

• Bachelor’s degree or equivalent experience.
• 3-5 years of experience in Customer Success within a SaaS environment.
• Strong track record of managing client accounts, particularly in complex technical environments.
• Excellent communication skills with the ability to build rapport and trust across diverse teams.
• Proficiency in time management and organization, with the ability to juggle multiple client accounts effectively.
• A proactive, goal-oriented mindset, and the ability to adapt to changing client needs.
• Experience with Mid-Market accounts is a plus, and familiarity with hospitality technology is an advantage.