Customer Success Manager (Automotive SaaS) - German Bilingual

TTEC; Basildon; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

22 days Annual leave

Life Assurance 4 x annual salary

Contributory pension

Private Medical Insurance

Travel insurance

Dental scheme

Vehicle discounts

Employee Assistance Program (EAP)

Job summary

Percepta is hiring a German bilingual Customer Success Manager to support automotive SaaS customers from our Dunton, Essex office. This full-time role combines proactive account management, product support and coaching to maximise value and reduce churn in the German market.

You will foster trusted relationships, deliver onboarding and training, monitor usage, and coordinate with internal teams. Hybrid working is offered with some travel; benefits include pension, private medical insurance and

Qualifications

• Experience in Customer Success, Account Management, or similar customer-facing role.
• Fluent in German and English, written and spoken.
• Experience with SaaS products or technology-based solutions.
• Automotive industry experience would be advantageous.

Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Build strong customer relationships and become a trusted advisor.
• Drive product adoption and engagement across the customer base.
• Provide coaching, product guidance, and training to customers.
• Support account retention initiatives and help reduce customer churn.
• Identify opportunities to improve customer outcomes and satisfaction.
• Collaborate with internal stakeholders to resolve issues and support customer success.
• Monitor customer health and proactively address risks and opportunities.

Skills

German language

English language

Customer Success

Account Management

Relationship building

SaaS experience

Training skills

Communication skills

Job description

Customer Success Manager (Automotive SaaS) - German Bilingual

At Percepta, we bring first-class service across each market we support and as Customer Success Manager (CSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Employment Details

• Contract Type: Full-Time, Permanent, Hybrid Working
• Working Hours: Monday to Friday 08:00-16:00 or 09:00-17:00 - 2 Days onsite
• Salary: £34,540 per annum+ company benefits
• Location: Dunton, Essex SS15 6EE

We're looking for a Customer Success Manager (CSM) to join our expanding team in Dunton and support our German-speaking customers. The role offers flexible working and occasional travel as required. As a Customer Success Manager, you will act as the primary point of contact for customers, providing proactive account management, product support, coaching and training. You'll help customers maximize value from our client's automotive software solutions by driving product adoption, increasing engagement, reducing churn, and delivering exceptional customer experiences.

Why This Role is Exciting

This is an opportunity to play a key role in helping customers achieve success with innovative automotive software solutions. You will work closely with customers across the German market, building trusted relationships, delivering measurable value, and influencing long-term customer growth and retention. The role combines relationship management, technology, training, and strategic account development within a growing and evolving environment.

What you will be doing

• Act as the primary point of contact for assigned customer accounts
• Build strong customer relationships and become a trusted advisor
• Drive product adoption and engagement across the customer base
• Provide coaching, product guidance, and training to customers
• Support account retention initiatives and help reduce customer churn
• Identify opportunities to improve customer outcomes and satisfaction
• Collaborate with internal stakeholders to resolve issues and support customer success
• Monitor customer health and proactively address risks and opportunities

On a typical day you will

• Engage with German-speaking customers via phone, email, and virtual meetings
• Conduct customer reviews and provide recommendations on product usage
• Deliver onboarding sessions and training workshops
• Analyse customer engagement and usage trends
• Respond to customer enquiries and coordinate solutions with internal teams
• Develop action plans to support customer retention and growth
• Document customer interactions and maintain accurate account records
• Share customer feedback to support continuous product and service improvements

What you will bring to the role

• Fluency in both German and English, written and verbal
• Experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
• Strong relationship-building and stakeholder management skills
• Excellent communication, presentation, and training abilities
• Experience working with SaaS products or technology-based solutions
• Ability to manage multiple customer accounts and priorities effectivelyA proactive approach to problem-solving and customer advocacy
• Strong organisational and analytical skills
• Automotive industry experience would be advantageous

Why Percepta

• Work with a global leader driving innovation in mobility and electrification
• Flexible, hybrid-friendly working environment
• Opportunity to shape the future of commercial fleet solutions across Europe
• A role with real purpose: helping businesses thrive through smarter transport

What you can expect

• 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounted dental scheme
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility - We listen first, lead with empathy, and stay grounded so people and ideas have room to grow.
• Service beyond self - We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better - We take ownership and leave every process, person, and place better than we found it.
• Win together - We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.

Join Percepta and become part of a team that values collaboration, accountability, continuous improvement, and delivering remarkable outcomes for our clients and colleagues around the world.