Customer Success Executive

HR-Dept-39cdddf5; Wargrave; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

company pension

wellness programmes

flexitime

company events

bonus structure

free on-site parking

Job summary

Premium car parks is seeking a Customer Success Executive to manage a portfolio of business and individual clients, delivering outstanding service from day one.

You will nurture relationships, respond to enquiries, and drive growth through referrals, cross-selling, and new business development in a hybrid role.

Working closely with the Business Development Manager, you will grow our commercial pipeline while representing the company across local networks in Wargrave and beyond.

Qualifications

• Experience with account management preferred.
• Proactive and takes initiative.
• Ability to work under pressure.
• Excellent written and spoken communication skills.
• Strong telephone manner.
• Confident in challenging stakeholders.
• Relationship-building skills.

Responsibilities

• Manage relationships with a portfolio of business and individual clients, becoming their trusted point of contact.
• Deliver an excellent customer experience by responding to enquiries and providing ongoing support.
• Contact new customer sign-ups to introduce our services and encourage referrals.
• Follow up on inbound enquiries and convert interest into new business opportunities.
• Proactively identify opportunities to cross-sell and upsell relevant services to existing clients.
• Make outbound calls to prospective business clients to generate new opportunities.
• Build and maintain contact lists through marketing campaigns, networking, and market research.
• Grow our presence on LinkedIn through networking, direct messaging, and engaging content.
• Support local marketing initiatives, including community leafleting days and following up with nearby businesses.
• Research and target key corporate accounts, local authorities, and larger organisations.
• Identify decision-makers and build relationships with the right contacts to create future opportunities.
• Work closely with the Business Development Manager to support sales activity and achieve team objectives.

Skills

Account management

Proactive mindset

Work under pressure

Strong communicator

Telephone manners

Relationship building

Job description

Customer Success Executive (BBBH143) Wargrave, England

Salary: GBP28000 - GBP30000 per annum

Customer Success Executive

Salary: £28,000 to £30,000 pa DOE

Contract: permanent, 40hrs, Mon–Fri

Location: hybrid – Wargrave and home working

Reports to: Business Development Manager

Benefits:

• company pension
• wellness programmes
• flexitime
• company events
• bonus structure
• free on-site parking

About us

Premium car parks is a small, local business providing safe and secure parking across town and city locations, offering bespoke personal and company packages for regular business parking requirements. We are now looking for an Customer Success Executive to join our growing team.

Purpose of the role

Build relationships. Create opportunities. Make an impact.

We're looking for an enthusiastic and proactive Customer Success & Account Manager to join our growing team.

This is an exciting opportunity for someone who enjoys building strong client relationships while also spotting new business opportunities.

As the primary point of contact for a portfolio of business and individual clients, you'll ensure our customers receive an outstanding experience from day one. Alongside managing existing relationships and handling inbound enquiries, you'll play an important role in supporting business growth through referrals, cross-selling, and new business development.

Working closely with our Business Development Manager, you'll help grow our commercial pipeline by nurturing leads, identifying opportunities, and confidently reaching out to prospective clients, including an element of outbound cold calling.

What you’ll be doing

No two days are the same, but your responsibilities will include:

• Managing relationships with a portfolio of business and individual clients, becoming their trusted point of contact.
• Delivering an excellent customer experience by responding to enquiries and providing ongoing support.
• Contacting new customer sign-ups to introduce our services and encourage referrals.
• Following up on inbound enquiries and converting interest into new business opportunities.
• Proactively identifying opportunities to cross-sell and upsell relevant services to existing clients.
• Making outbound calls to prospective business clients to generate new opportunities.
• Building and maintaining contact lists through marketing campaigns, networking, and market research.
• Growing our presence on LinkedIn through networking, direct messaging, and engaging content.
• Supporting local marketing initiatives, including community leafleting days and following up with nearby businesses.
• Researching and targeting key corporate accounts, local authorities, and larger organisations.
• Identifying decision-makers and building relationships with the right contacts to create future opportunities.
• Working closely with the Business Development Manager to support sales activity and achieve team objectives.

Key attributes and experience

The successful candidate will need to demonstrate the following:

• Ideally you will have experience with account management
• Ability to use initiative and think proactively
• Able to work well under pressure
• Effective and confident communicator – clear and concise written and spoken communication skills
• Good telephone manner
• Confident in challenging both internal and external stakeholders
• Relationship builder

Our company and culture

Premium car parks is committed to equity, diversity, and inclusion, and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity.