Customer Success Manager

Cyberbit Ltd; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative company in the cybersecurity sector is seeking a Customer Success Manager to enhance client relationships and drive success in using advanced training technologies. This role is pivotal in guiding customers through simulated attacks and ensuring they derive maximum value from the product. You will thrive in a fast-paced environment, collaborating with sales teams and using your exceptional communication skills to support clients. If you're passionate about cybersecurity and eager to make a significant impact, this opportunity is perfect for you. Join a team dedicated to making the world safer from cyber threats and enjoy a collaborative, supportive workplace culture.

Qualifications

• 3+ years in SaaS customer success or project management.
• Experience in cybersecurity technical training is essential.

Responsibilities

• Conduct product demonstrations and guide customers through training.
• Track customer health and provide tailored support.

Skills

Customer Success Management

SaaS Technologies

Cybersecurity Technical Training

Project Management

Communication Skills

Salesforce

Excel

PowerPoint

Multitasking

Language Skills (Spanish, German, French)

Education

Bachelor's in Cybersecurity

Master's in Cybersecurity

PhD in Cybersecurity

Tools

Salesforce

PowerPoint

Excel

Job description

Customer Success, England, United Kingdom

Description

Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally who was recently recognized as the leader product in the Forrester Wave report - Cyberbit. Sounds intriguing? That’s because it is!

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Europe and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities

• Achieve mastery of Cyberbit technologies and Customer Success playbooks within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
• Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
• Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.

Requirements

• 3 years experience in a SaaS based cyber security or IT product customer success role and/or project management.
• 2+ years of experience providing cybersecurity technical training.
• Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
• Excellent written, verbal, and interpersonal communication skills in English; strong Excel and PowerPoint skills.
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
• When permitted again, up to 20% travel to customer sites is possible.
• Excellent written, verbal, and interpersonal communication skills in a third language (Spanish, German or French) is an advantage.

If you are not sure that you’re 100% qualified but up for the challenge - we want you to apply.

Why You'll Love Working With Us

Cyberbit is a place for passionate innovators, builders and doers who are looking to take part in the development of a disruptive solution and keep our world safer from cyber-attacks, using the most advanced technologies and tools. We know that achieving a critical mission such as ours requires incredible talent, which is why you will be working alongside inspiring tech leaders who are all in for teamwork! As a team member, you can expect to make a difference through your work by helping us achieve our goal to ensure the world’s networks are secure. We support one another with kindness, near or far. We are committed to being attentive to the needs of our peers and colleagues by showing generosity with our time and knowledge.