Customer Success Manager

Neuroworx; United Kingdom; Remote; USD 40,000 - 60,000; Full time

Job summary

Neuroworx is seeking a proactive Customer Success Manager to enhance client experiences through onboarding, product demos, and relationship management. This freelance role offers flexible remote work and a base compensation of $1,500/month with performance-based commissions.

Benefits

Flexible, remote freelance role

$1,500/month base compensation

Performance-based commission structure

Opportunity to work with a cutting-edge product

Autonomy in customer engagement

Qualifications

• 2+ years of experience in customer success, account management, or client-facing roles.
• Experience in SaaS, HR Tech, or recruitment-related industries is a strong plus.

Responsibilities

• Own the end-to-end client journey, from onboarding through ongoing success.
• Conduct engaging demos and training sessions to showcase the Neuroworx platform.
• Identify growth opportunities within accounts and support upsell/cross-sell initiatives.

Skills

Communication

Problem Solving

Client Relationship Management

Tech-savvy

Education

2+ years experience in customer success

Job description

At Neuroworx, we're building the future of hiring through advanced talent assessments. Our platform helps companies make smarter hiring decisions by unlocking a deeper understanding of candidates' cognitive and behavioral traits. We work with innovative businesses who care about data-driven, human-centered hiring.

About the Role

We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience from first contact through long-term partnership. This includes onboarding new clients, delivering product demos, nurturing relationships, and identifying opportunities to expand our impact.

Key Responsibilities

• Own the end-to-end client journey, from onboarding through ongoing success
• Conduct engaging demos and training sessions to showcase the Neuroworx platform
• Act as the main point of contact for client communications and support
• Monitor client health and proactively address any issues or concerns
• Collaborate with internal teams to ensure client feedback informs product development
• Identify growth opportunities within accounts and support upsell/cross-sell initiatives
• Help refine and improve our customer experience processes as we scale

Ideal Background

• 2+ years of experience in customer success, account management, or client-facing roles
• Experience in SaaS, HR Tech, or recruitment-related industries is a strong plus
• Excellent communication skills with the ability to build trust quickly
• Comfortable running product demos and training remotely
• Tech-savvy and adaptable in fast-moving startup environments
• Self-starter with a strong sense of ownership and accountability

What We Offer

• Flexible, remote freelance role
• $1,500/month base compensation
• Performance-based commission structure with uncapped earning potential
• The opportunity to work with a cutting-edge product in the future of work
• Autonomy and the ability to help shape how we engage and grow with our customers

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Sales, and Business Development

• Industries

  Staffing and Recruiting and Software Development

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