Customer Success Manager

Mexa Solutions; United Kingdom; Remote; GBP 65,000 - 75,000; Full time

Job summary

A leading Microsoft Partner is seeking a Microsoft Cloud Recruitment Consultant to enhance their Customer Success process. The role offers flexibility, fully remote work, and access to Microsoft training. Ideal candidates will have a strong background in Customer Success and excellent communication skills.

Benefits

Private Healthcare

Life Assurance

25 Days Holiday

Pension

Employee Discount Portal

Qualifications

• Strong background in Customer Success or Account Management.
• Extensive experience in a customer-facing role, ideally at another Microsoft Partner.

Responsibilities

• Engage with potential customers and sharpen the Customer Success process.
• Identify areas for improvement and develop strategies for proactive customer engagement.

Skills

Customer Success

Account Management

Communication

Microsoft Products Knowledge

Job description

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Base pay range

Direct message the job poster from Mexa Solutions

Microsoft Cloud Recruitment Consultant at Mexa Solutions

An opportunity to define this Microsoft Partners Customer Success process while contributing fresh, innovative ideas…

Customer Success Manager

Fully remote

Part time or full-time hours available

Your new company…

This Microsoft Partner creates a number of bespoke, industry-leading products that integrate with Microsoft collaboration software including Power Automate, SharePoint, and more recently AI software such as CoPilot.

They are smaller than what you may be used to, but over 20,000 companies are using these products globally, all on a subscription basis – they’ve been extremely successful.

This organisation is bursting at the seams with opportunities, and as a Microsoft Partner, you’ll get full access to Microsoft training, exams, and the opportunity to attend Microsoft events in the UK and abroad.

Currently, they have 1000–2000 potential customers trialling their products every month, but no Customer Success resource to really engage with these customers, answer questions, discuss product capability, pricing, etc.

This is where you come in… Not only will you be engaging with these potential customers, but you’ll also be tasked with sharpening the organisation’s Customer Success process, identifying areas for improvement, establishing meaningful touchpoints, and developing strategies for proactive customer engagement.

The role is fully remote, and there is also a lot of flexibility around working hours.

Salary is £65–75k basic (full time), along with benefits such as private healthcare, life assurance, 25 days holiday, pension, employee discount portal, and more.

What you’ll bring…

• Strong background in Customer Success or Account Management.
• Knowledge and understanding of Microsoft products and how they work, including Power Automate, Power Apps, etc.
• Excellent communication skills and a customer-first approach.
• Extensive experience in a customer-facing role, ideally at another Microsoft Partner, Consultancy, or Software house.

What next

You probably want to know more about the business, their products, their plans, and their history.

For an informal chat, please email Dominic Buck @ MexaSolutions.com. Don’t worry if your CV isn’t up to date; we can deal with that later.

Alternatively, if you do have an up-to-date CV, please click Apply, and I look forward to reviewing your application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Information Technology

Industries

• IT Services and IT Consulting and Software Development