Customer Success Manager

1kx Network; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

Join Molecule as a Customer Success Manager and drive execution across innovative biotech and web3 projects. Collaborate with founders and scientific teams to manage complex partnerships, ensuring successful deliveries. Ideal for someone with a strong operational focus and a passion for decentralized science.

Benefits

Token equity for most full-time positions.

Opportunity to co-author future DeSci standards.

Challenging, fast-paced team environment.

Qualifications

• Deep understanding of tech transfer, licensing, and biotech spin-outs.
• Experience with venture funds active in life sciences or frontier tech.
• Strong communicator across technical and non-technical teams.

Responsibilities

• Lead the operational execution of deals and partnerships.
• Coordinate end-to-end delivery of IP and biotech venture spin-outs.
• Maintain project momentum through communication and documentation.

Skills

Tech transfer

Licensing

Operational excellence

Strong communication

Understanding of Web3

Job description

Explore opportunities with leading projects across crypto & web

Molecule is at the heart of the Decentralized Science (DeSci) movement where biotech and blockchain meet to democratize scientific research, earning recognition and support from key figures in the web3 world, including Vitalik Buterin , Balaji , and Juan Benet . We're known for creating VitaDAO , the first and largest biotech DAO with more than $4m in funding deployed, bio.xyz , a vital hub supporting and building biotech DAOs, the IP-NFT , a protocol bringing rights to IP and R&D data on-chain, and IPTs , ERC-20 tokens minted from IP-NFTs to allow token holders to construct and cultivate valuable IP. We’ve also recently launched launchpad, a platform to launch, discover, and fund the best projects in DeSci.

Over the past 24 months, we have raised $20+ million to build the future of decentralized biotech. Join us and contribute to a future where scientific discovery is driven by web3.

About the Role

We’re hiring a Customer Success Manager to drive execution across our growing pipeline of biotech and web3 innovation projects. This is an operations-centric role, focused on managing and delivering complex initiatives involving venture funds, IP licensing, and tech transfer.

You’ll work closely with our founders, partners, and scientific teams to turn high-quality inbound interest into live, successful collaborations. This role is ideal for someone who thrives in a fast-paced, decentralised environment and who can navigate both biotech and web3 landscapes with ease.

What You’ll Do

Lead the operational execution of deals and partnerships initiated through venture fund and strategic networks

Coordinate the end-to-end delivery of IP and biotech venture spin-outs

Own the process of moving qualified leads through to signed agreements and successful handoffs

Interface with legal, scientific, and tokenomics stakeholders to align on timelines, requirements, and risk

Maintain project momentum through clear communication, documentation, and proactive follow-ups

Collaborate with the founding team on evolving processes and best practices in venture delivery

Who You Are

Deep understanding of tech transfer, licensing, and biotech spin-outs

Experience working with or within venture funds, particularly those active in life sciences or frontier tech

Operationally excellent: you know how to get things done and keep stakeholders aligned

Familiar with or deeply curious about Web3, tokens, and decentralised science (DeSci)

Strong communicator across technical and non-technical teams

UK-based (preferred) or EU-based, ideally with experience navigating both US and European business cultures

Bonus: You’ve previously worked in a startup or cross-disciplinary innovation environment

Why Join Us?

At Molecule, you’ll be part of an innovative, mission-driven startup that’s disrupting the world of decentralized science. If you’re passionate about pushing boundaries and creating real-world impact, this is your opportunity to shape the future of research and innovation.

Here, you’ll work alongside a skilled, fast-paced team that thrives on creativity, collaboration, and bold ideas. You’ll be challenged, inspired, and empowered to bring your best work every day.

HODL: You’re not just taking a job — you’re joining a movement. Every project you contribute to directly impacts the future of science and technology.

WAGMI: We reward most full time positions with token equity and give you the opportunity to co-author future DeSci standards.

Alpha: In our young, fast growing team, your voice matters. You’ll have the chance to shape not only your future but also the future of science research and innovation.

If you’re ready to take on big challenges, work with brilliant minds, and create something that matters, LFG - Molecule is the right place for you!

We are an equal opportunity employer. We are committed to equality and weaving a community that values diverse perspectives and experiences and are actively seeking a diverse pool of applicants. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.