Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

Join a dynamic SaaS scale-up as a Customer Success Manager, driving customer engagement for a leading AI-powered platform. You will manage a portfolio of accounts, ensuring customer satisfaction and growth through proactive engagement and support. With a focus on collaboration and innovation, this role offers a unique chance to shape the customer success function in a fast-paced startup environment.

Benefits

Fully remote work (UK-based)

4.5-day work week

Business stock options

Qualifications

• Proven experience in SaaS Customer Success.
• Commercially minded with a track record of driving growth.
• Experience in startup or scale-up environments.

Responsibilities

• Onboarding new customers and ensuring smooth adoption.
• Proactively identifying growth and upsell opportunities.
• Owning account health and ensuring long-term retention.

Skills

SaaS Customer Success

Account Growth

Communication

Analytical Thinking

Client Relationship Management

Job description

Get AI-powered advice on this job and more exclusive features.

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses provided pay range

This range is provided by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Connecting Customer Success talent with exciting Scale-up Software businesses across the UK

Join a SaaS scale-up doing big things with Gen AI..

We’re hiring on behalf of an AI-powered (CcaaS) customer journey platform that’s genuinely transforming how brands connect with their customers. Think smart automation, multi-channel interactions, and beautifully designed user experiences – The technology is awesome!

This isn't our first rodeo with this team, we know them well and can vouch for the culture, the leadership, and the product. With a sub-50 headcount and strong funding/partnerships in place, the Customer Success team is growing to meet demand.

The opportunity

This is more than just a Customer Success Manager role. You’ll be working directly with some globally recognised brands, helping them get the most out of a cutting-edge platform that’s pushing the boundaries of customer engagement.

As a Customer Success Manager, you’ll own a book of around 60 accounts generating £700K+ in ARR. The role blends mid and high-touch engagement and spans the full customer lifecycle, from onboarding through to renewals and expansion.

You'll be helping shape the CS function as the business scales, so it's a great fit for someone who wants to make their mark and grow with the team.

Culturally, these guys are a small but punchy team of tech enthusiast. They’re not looking for passengers here, and they’ll value someone with enthusiasm, drive and initiative. Ideas are shared and valued, and the team win together. It’s a start-up business, so you’ll know and LOVE what that’s about.

The role

• Onboarding new customers and ensuring smooth adoption of the platform
• Proactively identifying opportunities for growth and upsell across your accounts (You’ll be confident and experienced in doing so)
• Becoming the client’s advisor on AI-led CX transformation
• Collaborating with internal product and technical teams to support client needs
• Owning account health and ensuring long-term customer retention
• Meeting clients in-person where beneficial (UK travel occasionally required)

About you

• Proven experience in SaaS Customer Success (mid to high-touch) owning a similar book (Ideally within a: CcaaS, CX platform, marketing technology, ChatBot, AI)
• Commercially minded with a record of driving account growth (You’ll know your numbers!) – Upsell, retention, NRR, GROWTH!
• Startup/scale-up experience or excited by the pace of it
• Naturally curious, especially about AI, CX, and digital transformation
• Confident communicator who can simplify complex ideas and build trust
• Analytical thinker who can interpret data and turn insights into action
• Self-starter who enjoys rolling their sleeves up and getting involved beyond just CS

What’s in it for you?

• Fully remote work (UK-based) with occasional in-person meetups
• 4.5-day work week — early Friday finishes!
• Business stock options

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Project Management

• Industries

  Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

Customer Success Manager (Revolut People)

Harrow, England, United Kingdom 3 hours ago

Milton Keynes, England, United Kingdom 6 days ago

London, England, United Kingdom £40,000.00-£55,000.00 1 month ago

London, England, United Kingdom 6 months ago

Customer Success Consultant- Fully Remote- United Kingdom

Senior Customer Success Manager (Remote - UK)

Senior Technical Customer Success Manager

Strategic Customer Success Manager - EMEA

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.