Customer Success Manager

Global Expat Pay; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health and Life Insurance

25 days annual leave and your birthday

EMI Share Options

Personal Development and Training

Annual Bonus Scheme

Job summary

Global Expat Pay is seeking a Customer Success professional to join our forward-thinking team in Windsor, UK. You will be a key member, influencing customer-related decisions and delivering projects from concept to delivery within our hybrid setup.

You will collaborate with customers, handle data-driven payroll processes, and drive onboarding and activation activities while seeking opportunities for operational improvement and revenue growth.

Responsibilities

• End-to-end monthly data and payroll process management: data collection, processing, distribution, and payroll instructions in line with KPIs and SLAs.
• Collaborate with customers to ensure reporting meets timelines and quality requirements.
• Review customer deliverables (payroll, finance, reporting) and obtain sign-off before delivery.
• Lead client activation with new clients and drive client conversations and updates.

Job description

You will be a key member of a forward-thinking technology company and will be empowered to influence customer related decisions, projects and the future of the business.

As part of the Customer Success team, you will collaborate with our customers and their data to solve their business challenges. You will have a strong passion for innovation, applying it to advance our upcoming technology enhancements and initiatives. You will also be an outcome- driven professional and will be able to deliver projects from concept to delivery. Experience in client onboarding and/or system activation is highly desirable.

Salary Range: £55,000-£75,000 per annum.

Job responsibilities

Operations

• You will manage and ensure delivery of the end-to-end monthly data and compensation process; including collecting, processing, distributing data and payroll instructions, in line with agreed customer KPI and SLAs.
• You and the team will liaise with customers and ensure that reporting is delivered in line with agreed timelines and quality requirements.
• You will conduct reviews of customer deliverables, e.g. payroll, finance and other operational and management reporting and obtain sign-off prior to delivery.
• You will be capable of leading client activation with new clients and be able to lead most client conversations and updates.
• You will identify opportunities for operational and user improvements
• Demonstrates strong leadership and team management skills, with a proven ability to motivate, mentor, and develop high-performing teams that consistently achieve organizational goals.

Technical

• You have experience in Global Mobility, expatriate tax, and/or international payroll, particularly in key areas such as data management, compliance, technology, and client relations.
• You will proactively mitigate risks and propose compliance improvements.
• We are looking for at least 5years' experience in Global Mobility, with at least 1 year managing a team.
• You will be able to manage the billing process and ensure invoices are raised on time.
• You will be able to identify additional revenue streams and ensure out of scope items are tracked.
• You will identify constant technology user experience improvements through active use of our technology
• You will be able to discuss opportunities and take ownership of improving service with our clients.
• Highly organised with proven time management and project coordination skill
• You can collaborate with various departments, including senior leadership, technology development, business analysts, product management, and other subject matter experts.
• You have good presentation skills and interpersonal skills, in order to continue client relationship success.

Benefits

• 25 days annual leave and your birthday off
• Health and Life Insurance.
• Salary – Highly Competitive and an Annual Bonus Scheme that recognises both individual and company performance!
• EMI Share Options.
• Personal Development and Training Budget

This role reports to the Vice President of Customer Success and operates on a hybrid working model, with the office based in Central Windsor .