Customer Success Manager

TSR Select; Slough; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Office access in London

Job summary

TSR Select is seeking a Customer Success Manager hybrid role with an IT Managed Services Provider. You will be the primary contact for 20–30 existing clients on long-term support contracts, handling renewals, quotes for projects, and hardware/licenses, while delivering quarterly SLA reviews and advising on additional technologies.

The role offers hybrid work (3 days from home, 2 days in London offices) with a base salary circa £45,000–£50,000 plus commission (~£10k).

Responsibilities

• Be the first point of contact for client issues.
• Look after renewals and quotes for project work, hardware, and licenses.
• Conduct quarterly SLA review meetings with clients.
• Act as a trusted advisor on additional technologies.
• Manage 20–30 existing clients tied to long-term support/managed service contracts.

Job description

Role – Customer Success Manager

Company – IT Managed Services Provider

Location – Hybrid; on average 3 days from home, 2 days in London offices

Salary – circa £45,000-50,000 basic plus commission bonus (circa £10k on top)

The opportunity is to join a leading City based IT Managed Services Provider – with a special focus on the creative agency sectors.

The role is Customer Success Manager, looking after 20-30 existing clients, all tied into long-term support/managed service contracts.

The role is to be the first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using.

The role is hybrid (home based 3-days, in the offices 2 days). The basic salary is circa £45,000-50,000 plus commission.

Really nice and supportive people who run and work in the company.