Customer Success Manager

TSR Select; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

TSR Select is seeking a Customer Success Manager for a City-based IT Managed Services Provider. You will care for 20-30 existing clients under long-term support contracts, ensuring renewal success and service quality.

The role is hybrid: three days from home and two days in the London offices. You will oversee renewals, project quotes, licenses, and quarterly SLA reviews, acting as a trusted advisor on additional technologies.

Qualifications

• Experience managing client relationships and renewals.
• Ability to review and negotiate service level agreements.
• Proactive cross-selling of additional services and technologies.

Responsibilities

• Be the first point of contact for client issues and inquiries.
• Manage renewals, quotes for project work, and hardware/licenses.
• Lead quarterly SLA reviews and advise on new technologies.

Skills

Client management

Account renewal

SLA reviews

Cross-selling

Job description

Role – Customer Success Manager

Company – IT Managed Services Provider

Location – Hybrid; on average 3 days from home, 2 days in London offices

Salary – circa £45,000-50,000 basic plus commission bonus (circa £10k on top)

The opportunity is to join a leading City based IT Managed Services Provider – with a special focus on the creative agency sectors.

The role is Customer Success Manager, looking after 20-30 existing clients, all tied into long-term support/managed service contracts.

The role is to be the first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using.

The role is hybrid (home based 3-days, in the offices 2 days). The basic salary is circa £45,000-50,000 plus commission.

Really nice and supportive people who run and work in the company.