Customer Success Manager

Pareto; Royal Tunbridge Wells; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive base salary

OTE/Commission

Mobile and laptop

Career progression

Socials

Job summary

Pareto Law is seeking an entry level Customer Success Manager to help deliver revenue targets and nurture relationships with existing clients. You will work with the Account Business and New Business teams to devise plans and ensure client success in a competitive market.

Ideal candidates have strong communication, enjoy engaging with others, and are proficient in Microsoft Office. A degree is preferred but not essential; a strong drive and learning potential are valued in a welcoming

Qualifications

• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Self-motivated with a strong desire to succeed.

Responsibilities

• Deliver on assigned revenue and profit targets for a defined group of existing customers.
• Devise account plans and strategy development for a defined group of existing customers.
• Collaborate with the wider Account Business and New Business teams.
• Manage relationships with customers, representing their interests and identifying how the company can help them, including cross-selling services.
• Develop and maintain a thorough understanding of the marketplace, competitors, and customers.

Skills

Communication

Interpersonal skills

Self-motivation

Customer service

Education

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Job description

Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions, within financial/fintech markets. They're now looking for ambitious, customer-led candidates, with commercial acumen and excellent communication skills, to continue to further relationships and build revenue with existing clients.

Customer Success Manager, Entry Level Package:

• A competitive basic salary of £28k
• OTE/Commission taking your total package higher, to an initial higher
• Mobile and laptop
• Excellent progression, learning and development potential
• Regular socials in a welcoming, inclusive environment
• Lucrative bonus and incentive schemes
• Fantastic offices in an attractive, central location

Customer Success Manager, Entry Level Role:

• Deliver on your assigned revenue and profit margin targets
• Devise account plans and strategy development for a defined group of existing customers
• Work collaboratively with the wider Account Business and New Business teams
• Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services
• Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the company's competitors and your customers

Customer Success Manager, Entry Level Requirements:

• Ideally, educated to degree level - but this is not essential
• Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
• Proficient in the Microsoft Office Suite
• Self-motivated, with a strong desire to succeed

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.