Customer Success Manager

JR United Kingdom; Newport; Hybrid; GBP 70,000; Full time

Job summary

Une entreprise de services de cybersécurité recherche un Senior Customer Success Manager pour rejoindre son équipe croissante à Newport. Le candidat idéal aura une solide expérience dans le domaine technologique et une capacité à établir des relations fortes avec les clients. Ce rôle hybride permet de travailler avec des experts technologiques pour améliorer l'expérience client à travers une collaboration active et orientée vers l'innovation.

Qualifications

• Connaissances des méthodologies de services en IT ou technologie.
• Expérience dans l'industrie MSSP, IT ou cybersécurité souhaitée.
• Eligible SC Clearance (citoyen britannique ou résidant au Royaume-Uni depuis plus de 5 ans).

Responsibilities

• Gérer l'intégration des clients, la disponibilité et la livraison des services.
• Mesurer et améliorer les opérations de service.
• Collaborer avec les gestionnaires de comptes sur les renouvellements.

Skills

Proactivité

Travail d'équipe

Amélioration continue

Gestion de la relation client

Job description

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Customer Success Manager, Newport, Wales

Client: LT Harper - Cyber Security Recruitment

Location: Newport, Wales, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k

Cyber Security service provider requires a Senior Customer Success Manager with a background in technology, cyber, or digital operations to join their growing team. This role is ideal for someone skilled at building strong relationships and guiding customers through their journey.

This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the opportunity to work alongside technology experts in a collaborative environment that values innovation. If you're a creative team player, we encourage you to apply.

Responsibilities:

• Own customer onboarding, service availability, and delivery
• Measure and improve service operations
• Engage customers regularly to assess needs and remove barriers
• Monitor customer health to anticipate needs and identify trends
• Build stakeholder relationships to drive value and improve metrics
• Track and report on high-risk accounts and potential threats
• Collaborate with Account Managers on renewals
• Drive renewal rates through customer satisfaction and adoption
• Communicate new features aligned with customer goals
• Act as escalation point for service-impacting issues

Requirements:

• Reliable, hardworking, takes ownership, works well independently or in a team
• Committed to continuous improvement and delivering value
• Knowledge of service methodologies in IT or Technology
• Experience in MSSP, IT, Technology, or Cyber industry – highly desirable
• Eligible for SC Clearance (British citizen or lived in the UK for 5+ years)

For more information, apply online or contact Catherine Burn at [emailprotected].