Customer Success Manager

Giraffe360; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary with quarterly bonus

Hybrid working arrangement

25 days annual leave

Enhanced family leave benefits

Regular team socials

Training and development opportunities

Dog-friendly office

Job summary

A leading tech-driven company in Manchester is looking for a Junior Customer Success Manager to assist real estate clients in maximizing product benefits. The role includes onboarding customers, handling inquiries, and nurturing relationships. Ideal candidates should be proactive, detail-oriented, and enjoy a dynamic work environment. This is an excellent opportunity to kickstart your career in a growing firm.

Qualifications

• Confidence in customer interactions via phone and email.
• Ability to build lasting relationships easily.
• Reliable and trustworthy in commitments.
• Thrives in fast-paced and dynamic environments.
• Adapts quickly to changes and new challenges.

Responsibilities

• Own the onboarding experience for new customers.
• Respond promptly to customer queries.
• Guide customers in utilizing the product effectively.
• Keep customers updated on their subscriptions and renewals.
• Track feedback to enhance customer experience.
• Build strong, long-term customer relationships.
• Handle cancellations empathetically.
• Participate in team projects and initiatives.
• Collaborate on new projects and team initiatives.

Skills

Customer relationship management

Effective communication

Proactive approach

Detail-oriented

Organizational skills

Job description

This range is provided by Giraffe360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

🚀 We’re growing — and we want you to grow with us!

Giraffe360 is on the lookout for a Junior Customer Success Manager (English speaking) to join our vibrant Manchester team.

You’ll be at the heart of helping our customers — real estate companies across the world — get the most out of our game‑changing subscription product that makes creating professional property photography and high‑accuracy floor plans effortless.

This is your chance to kickstart your career with a fast‑scaling, tech‑driven company that’s transforming the real estate industry. You’ll get hands‑on training, mentorship, and real responsibility from day one, with endless opportunities to learn, grow, and make an impact.

Join a team that’s passionate, innovative, and just a little bit obsessed with doing things differently. 🌍✨

What You’ll Be Doing

• Own the onboarding experience — making sure every new customer gets off to a great start.
• Respond quickly and helpfully to customer queries by phone or email.
• Guide customers on how to get the most out of our product through clear communication and practical support.
• Keep customers in the loop on deliveries, subscriptions, and renewals.
• Track interactions and feedback to help us continuously improve.
• Build strong, long‑term relationships that keep customers coming back.
• Handle cancellations with empathy and professionalism.
• Stay in regular contact to make sure customers are happy and supported.
• Jump in on new projects or initiatives from our leadership team.
• Pitch in with other ad‑hoc tasks that help the team succeed.

About You

You bring good energy to everything you do — approachable, proactive, and someone people genuinely enjoy working with. You believe in doing things properly, keeping your word, and adding a little humour along the way.

We don’t do micromanagement here. We hire people we trust — so if we choose you, it’s because we know you’ll make things happen.

What makes you stand out

• You’re confident picking up the phone and having real conversations with customers.
• Building lasting relationships comes naturally to you.
• You’re reliable — when you say you’ll do something, you do it.
• You thrive in a fast‑paced environment and can juggle multiple things without breaking a sweat.
• You’re flexible and adapt quickly when things change.
• Your communication is clear, friendly, and professional — in writing and in person.
• You’ve got an eye for detail and can stay organised even on busy days.
• You stay calm under pressure and handle tricky situations with empathy and fairness.

What we offer

• Competitive salary with a quarterly bonus, plus additional compensation for bilingual speakers
• Hybrid working – 2 days in our City Centre, Ancoats office.
• 25 days annual leave (plus bank holidays)
• Enhanced Maternity, Paternity, and Adoption Leave
• Regular team socials and events
• Training, development, and career growth opportunities
• We are a Dog‑Friendly office 🐶

Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our device combines a high‑accuracy LiDAR laser and SLR camera to capture stunning visuals and precise floor plans — all with a simple push of a button.

Recognised as one of the Top 100 PropTech solutions in Europe, we power real estate agencies in 30+ countries and have raised over £20M in venture funding. With 300+ talented people across four global hubs, we’re building something truly special — and we’d love you to be part of it.

✨ Ready to join a team that’s redefining real estate content?

Apply now — and let’s grow together. 🚀