Customer Success Manager

Borderless; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the technology sector is looking for a Customer Success Manager to enhance customer satisfaction and manage client relationships. In this role, you will be responsible for onboarding new customers and ensuring they derive maximum value from the platform. The position offers a collaborative environment with opportunities for professional growth and development.

Benefits

28 days annual leave plus bank holidays

Monthly company team events

Annual offsite events

£500 annual Learning & Development budget

Access to mental health support

Gym access

Onsite Barista

Qualifications

• 2+ years of experience in customer success or account management.
• Ability to identify and address customer needs effectively.
• Strong communication skills to explain complex processes.

Responsibilities

• Manage relationships with assigned clients, ensuring high satisfaction levels.
• Guide new customers through onboarding quickly and efficiently.
• Provide ongoing support and guidance to customers throughout their journey.

Skills

Customer Focus

Problem Solver

Communication Skills

Tech-Savvy

Team Player

Job description

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About Borderless

We believe in a world where borders are no longer barriers, where anyone can move anywhere, seamlessly and safely.

About Borderless

We believe in a world where borders are no longer barriers, where anyone can move anywhere, seamlessly and safely.

Since launching in mid 2023, Borderless has scaled to over 400 UK businesses and has supported thousands of individuals across industries such as healthcare, construction, technology & finance.

Our platform streamlines the UK sponsorship process, automating what used to be a slow, complex & expensive process with modern technology backed by an expert team.

We're backed by some of the UK's leading investors (Entrepreneur First and Backed.VC) and growing quickly.

About The Role

We're looking for a Customer Success Manager to join our growing team. In this role, you'll work directly with our customers to ensure they get the most value from our platform, while contributing to the development of our CS function. You'll manage a portfolio of accounts, deliver exceptional service, and work closely with internal teams to enhance customer satisfaction.

What will you be doing?

As a Customer Success Manager, you'll be responsible for managing post-sales processes including customer onboarding, activation, and relationship management. You'll work alongside our operations, immigration and support teams to ensure customer success.

You'll guide customers through their sponsorship journey, addressing their needs and identifying opportunities for growth.

You'll also help track customer satisfaction metrics and contribute to process improvements.

Your key responsibilities will include:

• Customer Management: Manage relationships with assigned clients, ensuring high satisfaction levels and platform adoption.
• Onboarding: Guide new customers through our onboarding process quickly and efficiently, ensuring they understand and can effectively use our platform.
• Account Support: Provide ongoing support and guidance to customers throughout their journey.
• Process Implementation: Follow and help refine customer success processes to maintain service quality.
• Team Collaboration: Work with product, engineering, immigration advisors, support, operations, and sales teams to deliver seamless service.
  
  

You should apply if:

• Customer Focus: You have 2+ years of experience in customer success or account management.
• Problem Solver: You can effectively identify and address customer needs.
• Communication Skills: You can explain complex processes clearly and maintain professional relationships.
• Tech-Savvy: You're comfortable learning and using various software tools.
• Team Player: You enjoy collaborating with others and contributing to team success.
  
  

Interview Process

• 30 min screening call with the Talent Team.
• 30 min interview with the our CEO.
• 45 min interview with Senior Customer & Operations Manager.
• Take home exercise followed by presentation to the CS team.
  
  

Company Benefits

Company Culture & Socials

3 days in office, 2 days remote

Monthly company in office lunches

Monthly company team events

Annual offsite (our last one was in Lisbon, this year’s is Majorca!!)

Holidays & Remote Work

28 days annual leave plus bank holidays

1 week work from anywhere policy

Growth & Development

£500 annual Learning & Development budget

6 month performance reviews and promotion opportunities

Equipment & Other Perks

Laptop, peripherals - whatever you need to work effectively

Cycle To Work scheme

Employer contributions via Smart Pension

Access to Spill (mental health support)

Gym in Shoreditch Exchange

️ Onsite Barista

We're inclusive and value multiple perspectives, recognising diverse teams make better decisions. We welcome all applicants from people of all races, ethnicities, religions, gender identities, sexual orientations, ages, abilities, and life experiences.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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