Customer Success Manager

Travtus; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in AI solutions is seeking a Customer Success Manager to enhance product adoption and account growth. This role requires a dynamic professional with SaaS experience to ensure clients leverage the Travtus suite effectively. Candidates should be adept at onboarding, customer advocacy, and identifying growth opportunities in a collaborative environment.

Benefits

Deliveroo weekly allowance

AXA healthcare

Unlimited holiday

Occasional international travel to the US

Qualifications

• Experience in a Customer Success role within a SaaS environment.
• Proven track record of identifying upsell/expansion opportunities.
• Comfortable working cross-functionally with teams.

Responsibilities

• Deliver engaging onboarding experiences.
• Drive deep adoption of the Travtus product suite.
• Create and lead user training programs.

Skills

Customer Success Experience

Data Fluency

Cross-Functional Collaboration

Education

Experience in a SaaS environment

Job description

Join to apply for the Customer Success Manager role at Travtus

Join to apply for the Customer Success Manager role at Travtus

This range is provided by Travtus . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Success Manager (Advocacy & Growth)

This role is UK-based (hybrid, London min: 3 times a week), with occasional travel to the US.

£50,000 - 60,000 base salary (salary assessment will be primarily based on experience)

About The Company

Our mission is to transform the Multifamily real estate industry by empowering organisations with advanced AI solutions to drive optimisation and efficiency. Through every conversation our users have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. From staffing to process improvement.

About The Role

Travtus is seeking a dynamic Customer Success professional to drive product adoption, customer advocacy, and account growth across our customer base. You’ll ensure that our clients fully leverage the Travtus Multifamily product suite to meet and exceed their goals — from initial onboarding and enablement, through to sharing customer success stories and identifying opportunities for deeper partnerships.

Responsibilities

• Customer Onboarding: Deliver engaging and thorough onboarding experiences, ensuring customers are fully equipped to succeed from day one.
• Product Adoption: Develop and execute strategies to drive deep adoption of the Travtus Multifamily suite, ensuring customers realize full product value.
• Training & Enablement: Create and lead training programs, workshops, and webinars tailored to user needs, focusing on advanced features and long-term success.
• Customer Advocacy: Identify and cultivate customer advocates. Develop customer advocacy plans including case studies, success stories, and reference programs.
• Proactive Success Engagement: Proactively engage with customers to document and share success outcomes, tying usage and performance data back to business impact.
• Account Growth: Partner with Sales and Account Management to identify and nurture expansion opportunities within existing accounts.
  
  

Must-have Requirements

• Experience in a Customer Success role within a SaaS environment
• Experience creating customer advocacy programs or managing customer references/testimonials
• Proven track record of identifying upsell/expansion opportunities in partnership with commercial teams
• Strong data fluency with the ability to use product usage data to craft success narratives and inform engagement strategies
• Comfortable working cross-functionally with product, sales, and marketing teams
  
  

Nice-to-have Requirements

• Multifamily industry experience is not essential, but experience from a variety of industries is a bonus
• Experience with US-based customers
• Startup or fast-paced tech environment experience
  
  

Benefits

• £50,000 - 60,000 base salary (salary assessment will be primarily based on experience)
• Deliveroo weekly allowance
• AXA healthcare
• Unlimited holiday
• Occassional international travel to the US
  
  

About The Team

Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day.

Apply now and help us shape the future of AI technology.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Travtus by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 6 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 hours ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 months ago

London, England, United Kingdom 3 days ago

London Area, United Kingdom £50,000.00-£55,000.00 9 hours ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 5 days ago

Customer Success Manager, Amazon Freight EU

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom £40,000.00-£55,000.00 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

Customer Success Manager, Strategic UK&I

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.