Customer Success Manager – Education Sector

IMP Software; Exeter; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading company in educational software is seeking a Customer Success Manager to support multi-academy trusts in improving financial planning and operations. This remote role involves engaging directly with trusts, building relationships, and providing expert advice to maximize software usage while offering perks like flexible working and comprehensive health benefits.

Benefits

27 days of holiday plus bank holidays

Enhanced maternity and paternity leave

AXA Health insurance including dental, optical, and mental health

Broadband allowance

Home office stipend

Life assurance (4 x basic salary)

Encouraged and funded CPD

Qualifications

• Experience in multi-academy trust finance or business management.
• Background in education sector roles.
• Strong ability to advise and guide on financial matters.

Responsibilities

• Partner with trusts to maximize software value in financial planning.
• Provide training and insights on budgeting and forecasting.
• Act as a link between customers and internal teams.

Skills

Customer engagement

Financial planning

Budgeting

Forecasting

Relationship building

Job description

Customer Success Manager – Education Sector

Location: Remote
Salary: Up to £40,000

Contract: Full-time, Permanent

Are you a finance or business professional in the education sector looking for a new challenge?

Do you have experience working within a multi-academy trust and want to use your skills to help others succeed? If so, this could be the perfect opportunity for you!

About Us

At IMP Software we provide market-leading software that helps multi-academy trusts streamline their financial planning and decision-making. Our platform is used by trusts across the UK, and we are passionate about delivering outstanding customer success and support.

We are looking for a Customer Success Manager who understands the challenges trusts face and can build strong relationships with our customers, helping them get the most out of our software.

What You Will Be Doing

• Partnering with trusts to ensure they maximise the value of our software, supporting them in areas like budgeting, forecasting, and financial planning.
• Understanding each trust’s strategic goals and working closely with them to drive engagement and adoption.
• Providing guidance and best practices based on your first-hand experience in the education sector.
• Running training sessions, sharing insights, and helping trusts navigate challenges in financial planning and operational efficiency.
• Acting as the link between our customers and our internal teams, ensuring we continually improve our service.

Who We Are Looking For

This role is ideal for someone with experience in multi-academy trust finance or business management, who is looking to step into a role where they can make a real difference.

You may have previously worked as a:

• Chief Financial Officer (CFO) / Finance Director in a Trust
• School Business Manager / Trust Business ManagerOperations or Finance Lead within a Trust
• MAT Accountant or Finance Professional

Why Join Us?

• Make an impact – Help trusts across the country improve their financial planning and strategic decision-making.
• Use your expertise in a new way – Transition from an in-trust role to a customer-facing position where you can support and advise multiple trusts.
• Work with a passionate team – Join a company that truly understands the education sector and values your experience.
• Flexible working options – Whether you prefer remote, hybrid, or office-based working, we support what works best for you.

Benefits:

• 27 days of holiday per year plus bank holidays (with a buy option up to an additional5 days)

• Enhance Maternity and Paternity leave

• AXA Health insuranceincluding dental, optical and mental health

• Broadband allowance

• Home office stipend

• Life assurance (4 x basic salary)

• Encouraged and funded CPD

Interested? Let’s Talk!

If you are passionate about education and want to apply your experience in a new and exciting way, we would love to hear from you.