Customer Success Manager

Catalyst Consultants; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Join a fast-scaling LegalTech company as a Customer Success Manager, where you'll ensure new clients smoothly start using the platform while supporting sales teams. This role offers clear opportunities for growth within a collaborative team culture and competitive salary.

Benefits

Supportive team culture

Clear opportunities for growth

Competitive salary and benefits

Qualifications

• Proven experience in customer onboarding, sales support or client success.
• Experience in B2B SaaS or subscription services a plus.
• Highly organised, detail-driven, and proactive.

Responsibilities

• Be the go-to contact for onboarding new law firm clients.
• Run engaging demos and training sessions.
• Create onboarding materials and guides.

Skills

Communication

Customer Success

Onboarding

Sales Support

Organisational Skills

Tools

Salesforce

HubSpot

Job description

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Base pay range

Customer Success Manager - legaltech

Join a fast-scaling LegalTech company that's transforming how top law firms adopt and use legal software. As a Customer Success Specialist, you'll play a key role in ensuring new clients have a smooth, engaging start with our platform while supporting the sales and renewals teams to deliver exceptional service.

What You'll Do:

• Be the go-to contact for onboarding new law firm clients within existing accounts
• Run engaging demos and training sessions for legal professionals
• Create onboarding materials, guides, and FAQs
• Support the sales team with admin and proposals
• Identify upsell opportunities and help reduce churn
  
  

What You Bring:

• Proven experience in customer onboarding, sales support or client success
• Great communication skills—you’re confident leading demos and building relationships
• Highly organised, detail-driven, and proactive
• Experience in B2B SaaS or subscription services a plus
• Familiar with CRM tools like Salesforce or HubSpot
  
  

What You’ll Get:

• A role with real impact in a high-growth LegalTech success story
• Supportive, collaborative team culture
• Clear opportunities for growth and progression
• Competitive salary and benefits
  
  

Keyword Cloud: “Customer Success", "Customer Success Manager", “Legaltech Sales Support” ,“Trainer”, “Instructor”, “Law firms”, “Magic circle” "legaltech", "legal tech," "legal-tech", "Law firm", "Solicitor", "Lawyer", “Legal Data”, “Consultancy”, “Data”, "legal software", "Platform", "SaaS”, "PaaS", "Customer Relationship

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Legal Services

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