Customer Success Manager

FREENOW; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mobility service provider is seeking a Customer Success Manager to enhance customer relationships and drive product success. The role involves managing key accounts, providing insights, and collaborating with stakeholders to ensure customer satisfaction. Join a dynamic team and contribute to innovative mobility solutions.

Benefits

Flexible working arrangements

LinkedIn Learning access

Sabbatical & special leave policies

WeRoad partnership

Birthday, 24th + 31st December off

Short-term EU work policy

Mobility Credit

Health Insurance

Employee assistance program

Qualifications

• At least 2 years of professional experience.
• Strong strategic and analytical thinking skills.

Responsibilities

• Managing and advising Mid Market customers in the UK.
• Providing valuable insights and performance data.

Skills

Analytical Thinking

Customer Orientation

Sales Understanding

English

Tools

Tableau

Metabase

Excel

Jira

Job description

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: London

As a Customer Success Manager at FREENOW for Business, you are the primary point of contact for our business customers. You are responsible for their success and our growth. Together with the team, you develop strategies and initiatives to enhance our product for our customers and help them use it as efficiently and successfully as possible. You shape the entire customer journey—from activation to ongoing account management—while being supported by an international team that brings engagement, passion, and ideas to the table.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Managing and advising Mid Market customers in the UK, building strong and long-term relationships.
• Providing valuable insights and performance data to support your customers.
• Deriving actionable insights from data using your analytical mindset.
• Collaborating closely with internal and external stakeholders and taking full responsibility for the UK market.

Our Tech Tools/Core Competences

Tableau | Metabase | Excel | Jira

TO BE SUCCESSFUL IN THIS ROLE:

• At least 2 years of professional experience.
• Strong strategic and analytical thinking skills.
• Sales understanding and customer orientation.
• Excellent English skills (written and spoken).

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements.
• LinkedIn Learning access.
• Sabbatical & special leave policies.
• WeRoad partnership.
• Birthday, 24th + 31st December off.
• Short-term EU work policy.
• Mobility Credit.
• Health Insurance.
• Employee assistance program.

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We want you to grow and evolve, bringing your true self to work.

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. With over 54 million users in 16 markets and over 170 cities, we enable users to move freely from A to B by accessing a wide range of mobility options within one app. Our platform integrates mobility brands and payment services, allowing users to book taxis, private hire vehicles, car sharing, and micro-mobility options like eScooters, eMopeds, and eBikes. We aim to make urban mobility more efficient and sustainable without adding new vehicles to the streets.