Customer Success Manager

Vixio; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Pension

Cycle to work scheme

Salary sacrifice company car scheme

20 days working abroad

Job summary

A leading regulatory intelligence firm in Greater London is seeking a Customer Success Manager to enhance client experiences within the gambling and payments industry. You will build strong relationships, identify opportunities for account expansion, and ensure customer satisfaction. The role demands exceptional communication skills and experience in a customer-facing position. This position offers a hybrid working model, with benefits including health insurance and a company car scheme.

Qualifications

• Proven experience in a customer-facing role.
• Exceptional communication and presentation skills.
• Familiarity with Customer Success platforms.

Responsibilities

• Cultivate relationships with clients and act as a trusted advisor.
• Identify opportunities for account expansion and upselling.
• Collaborate with internal teams to enhance client satisfaction.

Skills

Customer success

Strong communication skills

Analytical mindset

Stakeholder engagement

Data-driven decision making

Tools

ChurnZero

Job description

Vixio is the leading provider of regulatory intelligence. Our trusted insights and analysis give our clients a true picture of what’s happening in an ever‑changing landscape.

We combine world‑class content with advanced technology to help our clients make informed strategic decisions to mitigate risks, capitalise on business opportunities and find competitive advantage.

The Role

In this pivotal role, the Customer Success Manager will be at the forefront of our client‑centric approach, working closely with our customers to understand their unique needs and objectives in the gambling and payments industry. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross‑functional teams, including Account Management, Sales, Marketing and Product, to ensure seamless alignment and execution of value‑driven initiatives.

What You’ll Be Doing

• Cultivate strong relationships with clients, acting as a trusted advisor and driving value‑focused conversations.
• Proactively identify opportunities for account expansion, upselling and cross‑selling based on customer needs and usage patterns.
• Use data (via ChurnZero) to proactively identify poor account health and, along with account management, develop plans to improve.
• Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.
• Conduct client onboarding, deliver training, attend regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.
• Serve as a subject‑matter expert on our product offerings, effectively communicating their value to clients.
• Stay up‑to‑date with industry trends and regulatory developments to proactively address client needs.

What You estimate Bring

• Proven experience in a customer‑facing role.
• Strong trackิดต่อ of driving customer success, retention, and revenue growth.
• Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.
• Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.
• Passion for delivering exceptional client experiences and a genuine interest in sunshine regulatory intelligence space.
• Proven ability to operate effectively(account at scale).
• Familiarity with Customer Success platforms such as ChurnZero to monitor health, reduce churn, and optimise workflows is advantageous.
• Hybridیمی Working (2/3 days in the office).
• 20 days working abroad scheme.
• Salary sacrifice company car scheme.
• Pension.
• Health Insurance.
• Cycle to work scheme.

Benefits

• Hybrid Working (2/3 days in the office)
• 20 days working abroad scheme
• Salary sacrifice company car scheme
• Pension
• Health Insurance
• Cycle to work'', scheme

Core Values

https://www.vixio.com/vixio-values